Operator-grade VICIdial guides.
Written by people who run dialers.
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Getting started
Day-zero through first call. Account, plan, server, carrier, lead list, first dial — in one read.
Quick start — order to first VICIdial call
From order to first dial on a managed VICIdial server. Create the account, size the plan, wait out provisioning, then connect your own SIP carrier.
Read the guideVICIdial SIP carrier setup — PJSIP trunk config
Wire a SIP trunk into a self-administered VICIdial box — where carrier definitions live, a working PJSIP endpoint and dialplan, the chan_sip translation table, and the failures that account for most of them.
Read the guideImporting leads into VICIdial — CSV format
How to import leads into VICIdial. The minimum CSV columns, recommended field mapping, the List Loader steps, duplicate handling and custom fields.
Read the guideYour first campaign
From "list uploaded" to "agent on a call" — the minimal config that works.
Read the guideCompliance
TCPA, FDCPA, DNC list mechanics, per-trunk scrubbing, recording retention by jurisdiction.
VICIdial settings for TCPA compliance
The VICIdial-side config a compliant outbound program needs — Local Call Time, Drop SLA, internal DNC, Campaign CID — plus the records to keep as evidence.
Read the guideDNC list management
How VICIdial's DNC works, where to load federal lists, internal opt-out workflow.
Read the guideOperations
Daily operator runbooks. Recording configuration, callbacks, agent scripts, security checks.
Troubleshooting common issues
First-aid for the dozen problems we see most. SIP audio, hung campaigns, agent login loops.
Read the guideSecurity best practices
How we lock down your server + the things you can do on top.
Read the guideHow to record calls in VICIdial
Per-campaign recording config, beep + announcement for two-party states, retention setup.
Read the guideHow to set up callbacks
Configure VICIdial to schedule + honor agent-set callbacks reliably.
Read the guideHow to build agent scripts in VICIdial
VICIdial scripts give agents canned responses, dynamic data, and per-lead customization.
Read the guideHot key configuration for agents
VICIdial hot keys let agents disposition, advance scripts, or trigger actions with a single keystroke during a live call.
Read the guideInbound
Inbound campaign setup. DID provisioning, IVR / call-menu wiring, ring-group strategies.
Metrics
Pulling reports out of VICIdial. Real-time floor, historical aggregates, BI-pipeline exports.
Done reading? Start dialing.
Spin up a VICIdial server in 40 seconds and try the docs against your own box.