Operator-grade VICIdial guides. Written by people who run dialers.
7-day free trial · Cancel anytime · Pay with card, PayPal, or USDT
Getting started
Day-zero through first call. Account, plan, server, carrier, lead list, first dial — in one read.
Quick start
Order to first dial — server in under 60 seconds plus your typing time.
Read the guideConnecting your SIP carrier
How to wire any major SIP trunk into VICIdial. Common gotchas + a working sip.conf template.
Read the guideImporting leads
CSV format, field mapping, and avoiding the most common import mistakes.
Read the guideYour first campaign
From "list uploaded" to "agent on a call" — the minimal config that works.
Read the guideCompliance
TCPA, FDCPA, DNC list mechanics, per-trunk scrubbing, recording retention by jurisdiction.
Operations
Daily operator runbooks. Recording configuration, callbacks, agent scripts, security checks.
Troubleshooting common issues
First-aid for the dozen problems we see most. SIP audio, hung campaigns, agent login loops.
Read the guideSecurity best practices
How we lock down your server + the things you can do on top.
Read the guideHow to record calls in VICIdial
Per-campaign recording config, beep + announcement for two-party states, retention setup.
Read the guideHow to set up callbacks
Configure VICIdial to schedule + honor agent-set callbacks reliably.
Read the guideHow to build agent scripts in VICIdial
VICIdial scripts give agents canned responses, dynamic data, and per-lead customization.
Read the guideHot key configuration for agents
VICIdial hot keys let agents disposition, advance scripts, or trigger actions with a single keystroke during a live call.
Read the guideInbound
Inbound campaign setup. DID provisioning, IVR / call-menu wiring, ring-group strategies.
Metrics
Pulling reports out of VICIdial. Real-time floor, historical aggregates, BI-pipeline exports.
Done reading? Start dialing.
Spin up a VICIdial server in 40 seconds and try the docs against your own box.