The operator's perspective.
On VICIdial, SIP, and call-center ops.
7-day free trial · Cancel anytime · Pay with card or USDT
Page 49
Operator writing, sorted newest first.
What IGNORENOSCROLL does on a VICIdial script tab
IGNORENOSCROLL is a special variable you add to a VICIdial script to force scroll bars on the script tab when an iframe is present. Without it, content below the panel height is unreachable.
What a Call Time definition is in VICIdial
A Call Time definition sets the days and hours VICIdial is allowed to dial outbound leads or accept inbound calls, based on the customer's local time zone. This post explains every field and the core logic behind the feature.
What TCPA and Litigator Scrub filtering through DNC.COM covers
DNC.COM's TCPA scrub and Litigator Scrub are two distinct filters that protect call centers from autodialer consent violations and lawsuit exposure. Here is what each one does and why both matter.
The UK 72-hour drop-lockout rule and how to set Drop Lockout Time
Under UK OFCOM rules, you cannot attempt to re-contact a customer within 72 hours of an abandoned call. VICIdial's Drop Lockout Time field in Campaign Detail enforces this automatically.
How to export or purge a lead's data for a GDPR request
When a GDPR right-of-access or right-to-erasure request arrives, VICIdial's Modify Lead page gives you the tools to download or permanently delete all data for that lead. Here is exactly how to use them.
How the UK OFCOM drop-rate calculation differs from the US
Since December 2015, OFCOM has allowed a different formula for counting dropped calls - one that factors out anticipated answering-machine drops. Here is how to enable it in VICIdial and why it matters.
What the UK TPS and CTPS lists are and how to filter against them
The Telephone Preference Service and Corporate Telephone Preference Service are the UK's opt-out registries for consumer and business numbers. Outbound dialers must filter against both before placing calls.
Who is affected by GDPR, even outside the EU
GDPR applies to any organization that collects or processes personal data of EU residents, regardless of where the organization is based. Call centers outside Europe are not automatically exempt.
What Washington's mini-TCPA means for your campaigns
Washington's HB-1497, effective June 2022, extends beyond sales calls to cover any organization soliciting for money, requires caller identification within 30 seconds, and mandates ending a call within 10 seconds when requested. Here is what VICIdial operators need to configure.
How to add a Call Time Holiday in VICIdial
Adding a Call Time Holiday in VICIdial takes a few minutes but requires careful attention to status and the inbound method. This step-by-step guide covers every field and the two-step process to attach the holiday to a Call Time.
How to build an HTML VICIdial script
The VICIdial Script Text field accepts HTML, letting you structure agent scripts with formatted headings, bullet points, tables, and inline styles. This post covers how to build one effectively.
What UK call-center rules (OFCOM) mean for dialers
UK OFCOM telemarketing rules share much with US FTC rules but differ in key ways - including how drop rates are calculated and how abandoned calls are treated. Here is what outbound dialers need to know.
How to preview a VICIdial script before agents see it
VICIdial's Preview Script link lets you see exactly how a script looks in the agent screen, with all --A--field--B-- tokens replaced by sample data. Here is how to use it.
What Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.
What Call Time Holidays are and when to use them
Call Time Holidays are one-day (or partial-day) rules attached to a Call Time definition that reroute inbound calls to an After Hours option during a named holiday. This post explains the feature, its fields, and when it makes sense to use it.
What the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub - all from a single web admin utility.
What Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
What State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
TCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
What the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
The FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
AI Voice Bots and the TCPA
AI-generated and prerecorded voice calls count as robocalls under TCPA and FCC rules, so they need prior express written consent. Here is what that means for VICIdial.
How to Block Calling on a Holiday in VICIdial
VICIdial has no per-state no-call-day scheduler, so block a holiday by setting that state's call time to 2400 to 2400 for the day, then revert.
State-Specific Calling Time Restrictions
Many states are stricter than the 9am-9pm standard, and some change the rules by day of week. Here are the windows that matter and what they mean for your dialer.