VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Status Mismatch Action When Loading VICIdial Leads
Status Mismatch Action moves near-duplicate leads into your new list when they dupe by phone but not by status, so the freshest record dials from the right place.
Invalid Phone Number Replacement When Loading VICIdial Leads
Invalid Phone Number Replacement swaps a bad primary number for the alt phone or address3 value during load, saving records that would otherwise be wasted.
State Abbreviation Lookup When Loading Leads in VICIdial
State Abbreviation Lookup turns spelled-out state names into two-letter codes as your leads load, so your data lands clean.
Lead Time Zone Lookup: how VICIdial finds a lead's timezone
VICIdial codes each lead to a time zone at load using phone code, area code, postal code, or the owner field — and checks daylight saving too.
DNC Scrub by Country during lead load
If international DNC lists are loaded on your system, VICIdial can scrub new leads against the right country's list as they import — a key compliance guard.
USA-Canada Check on lead load
The USA-Canada check filters out impossible North American numbers at import — bad fourth digits, invalid area codes, and optional NANPA prefix validation.
Duplicate Checking when loading leads
VICIdial can catch and drop duplicate records as they load — by list, by campaign, or system-wide, with an optional 90-day window and status filter.
Supported file formats for loading leads
TXT, CSV, XLS, XLSX, and OpenOffice formats all work in the VICIdial loader — here is which to use and how the delimiter and extension must match.
How to load leads into VICIdial
A friendly walkthrough of the web lead loader: prepare your file, pick a list, choose your on-load options, and import records.
The standard VICIdial lead fields explained
A plain-English tour of the default fields on every VICIdial lead, from phone and status to vendor code and owner.
How to modify a lead in VICIdial
After finding a record, the lead-modify page lets you edit every field, set callbacks, and review call and recording history.
How to add a single lead manually in VICIdial
When you only need to enter one record, the Add A New Lead screen drops a single lead straight into the list you choose.