VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to create custom fields (step by step)
A start-to-finish walkthrough for adding a custom field to a VICIdial list, using a pulldown menu as the worked example.
Re-ranking custom fields on the agent screen
How New Field Rank, Field Order, and Re-Rank Fields Below control where each custom field lands on the agent's Form tab.
Hidden custom fields explained
What HIDDEN and HIDEBLOB custom field types do in VICIdial, and when to reach for a field the agent never sees.
Encrypted custom fields explained
How encrypted custom fields protect sensitive lead data with AES on a managed VICIdial platform, and the rules around enabling them.
Custom field types: text, dropdown, date, and more
A tour of VICIdial custom field types, from plain text to dropdowns, dates, hidden fields, and source-driven menus.
How to add a custom field to a list
A step-by-step look at creating a custom field on a VICIdial list, including the rank, label, and naming rules that trip people up.
What list custom fields are
List custom fields let you add your own data points to leads and show them to agents on the Web Form tab.
Fixed-width vs delimited files in a loader template
The difference between delimited and fixed-width lead files, and how each one is described inside a VICIdial loader template.
The Listloader auto-detect feature
How VICIdial's loader guesses which column in your file maps to which list field, and how to tune the match score.
Assigning Columns in a VICIdial Loader Template
Map each list and custom-table column to a field from your sample file using the colored dropdowns, and master the index-based editor for fine control.
How to Create a Custom Lead Loader Template in VICIdial
Build a reusable VICIdial loader template by uploading a sample file, naming it, picking a target list, and mapping each column once.
What a Custom Lead Loader Template Is in VICIdial
A custom lead loader template saves your file layout once so repeat imports skip the column-mapping step every single time.