VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to search for a lead in VICIdial
Use the Search For A Lead screen to find any record by phone, name, vendor code, status, list, or owner before you edit it.
Xfer-Conf Number Override per list in VICIdial
Override the five transfer-conference number presets for a single list so agents see the right transfer targets for that data.
Auto Alt Threshold Override per list in VICIdial
Set a per-list cap on how many attempts a lead gets before VICIdial stops dialing its alternate phone numbers.
Answering Machine Message Override per list in VICIdial
Play a different recording when a machine answers, for one VICIdial list only, by overriding the campaign answering-machine message.
Dial Prefix Override per list in VICIdial
Route one VICIdial list's calls through a different carrier or rule by overriding the dial prefix on the list, not the campaign.
Campaign CID Group Override per list in VICIdial
Make one VICIdial list rotate through a pool of caller IDs by pointing it at a CID group, overriding the campaign for that list only.
Campaign CID Override per list in VICIdial
Give one VICIdial list its own outbound caller ID without changing the campaign, and know how it interacts with CID groups.
Agent Script Override per list in VICIdial
Set a different agent script for one VICIdial list without touching the campaign, and understand where ingroup scripts still win.
List-level overrides: changing campaign settings per list
How VICIdial list overrides let one list use a different script, caller ID, dial prefix, or answering-machine message than its campaign.
List reset vs lead recycling: what's the difference
Resets recall an entire list at once; recycling redials specific statuses on a timer. Knowing which to use keeps your dialer honest.
Campaign Lead Recycling: redialing specific dispositions
Lead recycling redials chosen statuses at a set interval without resetting the whole list, ideal for Busy numbers.
Weekday Resets Container explained
A Weekday Resets Container lets a list reset at different times on each day of the week, layered on top of the daily Reset Times.