XFERCall transferred

XFER records a hand-off. The first agent did their part and passed the customer to a closer or another group — which means the result of the conversation is not on this record.

When VICIdial sets it

From the agent screen, when the agent transfers the call. It is a hand-off marker rather than an outcome: the transfer says nothing about whether the customer bought, declined or hung up.

What to do

• Report on transfer volume and closer outcomes together. Fronters look brilliant on transfer counts alone.
• Watch for leads that end their life on XFER — that usually means the closing side is not dispositioning properly.
• Keep the sale flag off this status. The sale belongs to whoever actually closed it.
• Check transfer timing as well as volume. A transfer that lands when nobody is free turns a warm customer into an abandoned inbound call.

Related codes

RQXFER is a call put back in the queue for another agent, HXFER is a held call recalled and transferred, and RAXFER is a transfer to a remote agent.