Fronter
An agent who qualifies leads then warm-transfers to a closer.
A fronter is an outbound agent role — the first agent on a call. Their job: confirm prospect interest + qualify, then warm-transfer to a closer for the close.
Fronter compensation is usually flat-rate or per-transfer; closer is commission. Together they form the standard 2-tier outbound sales motion.
VICIdial implementation: fronter is a regular agent on an outbound campaign. They press a hot key to initiate transfer to a closer In-Group.