Survey and broadcast
SVYHUSurvey hangup
The survey call ended in a hangup rather than being passed anywhere — survey campaigns only.
SVYHU is the survey call that finished with the line going down: either the campaign’s survey method is to hang up after the message, or the customer left before the survey could route them anywhere.
When VICIdial sets it
Automatically, on survey campaigns. Because it covers both the intended ending and the abandoned one, it is worth checking recordings before you read too much into the count.
What to do
- Compare SVYHU against your opt-in statuses. A large gap usually means the message is too long before the first choice.
- Put the choice early in the recording. People decide in the first few seconds.
- Decide whether these leads get another attempt, and how many.
- Break the hangups down by time of day. Survey calls in the evening get cut off far more often, whatever the message says.
- Watch the total as well as the ratio. A survey campaign that mostly produces hangups is a campaign your audience does not want.
Related codes
Related status codes
In the glossary
- IVR (Interactive Voice Response)
The automated menu that greets inbound callers and routes them without an agent.
- AGI (Asterisk Gateway Interface)
Asterisk's protocol for handing call control to an external script — the backbone of VICIdial's dial plan.
- Campaign
VICIdial's top-level container for a dialing program — lists, agents, dial method, dispositions and pacing.