Floor, recordings & reports
Watch the floor live, find a recording, and read the numbers.
7 articles
Watch your agents live on the Floor
Read the Floor tab: the sixteen tiles, the agent cards in VICIdial's Real-Time colours, campaign and queue cards, alerts, and wall-screen mode.
5 min read
Listen, whisper and barge
Listen to a live agent call from your browser, coach the agent without the customer hearing, or join the call.
2 min read
Record, find and play calls
Switch recording on for a campaign, find any call with Recording search, play or download it, and know how long recordings are kept.
4 min read
Reports and agent stats
Check today on Today's Stats, read any report on the Reports tab, see each agent's numbers, and download or email reports on a schedule.
4 min read
AI call analysis
Turn a recorded call into a transcript, summary, quality score and red flags. See the cost first, pay from your wallet, and find every analysis in one place.
3 min read
Who changed what: Logs and Activity
Find out who changed a setting with the server's Logs tab, and see account-wide events like reboots, firewall changes and listen-ins on the Activity page.
2 min read
AI Quality Auditor
Grade your agents' recorded calls against your own scorecards, with sampling rules, a review queue and agent disputes. Included with Managed Floor Enterprise.
2 min read