platform
Single tenant
Single tenant means each customer gets their own dedicated server, so your dialer, data, and recordings never share a machine with anyone else.
Single tenant means one customer per server. Your VICIdial install, your database, your leads, and your recordings all live on a machine that nobody else shares. There is no shared pool of resources and no neighbor whose traffic spike could slow you down.
The opposite model is multi-tenant, where many customers run on one big shared system separated only by software. Multi-tenant can be cheaper, but a heavy dialing day for one tenant can affect everyone, and your data sits in the same database as strangers. For a call center handling phone numbers and call recordings, that mixing is a real concern.
Why VICIfast runs single tenant
Every VICIfast box is a dedicated VPS you reach on your own Branded subdomain. Because the machine is yours alone, your Call recording files stay on your disk, your tuning choices do not affect anyone else, and you can resize or reset the server without coordinating with other tenants. It also keeps the security story simple: no clusters, no resellers, no shared logins.
Single tenant is built into both Managed hosting and BYOI (bring your own infrastructure). The only difference between them is who owns the hardware; either way the box is yours. The setup is automated through Provisioning, so a fresh dedicated server comes up in under 40 seconds rather than waiting on a manual install.
Related terms
Branded subdomain
A branded subdomain is the custom web address, secured with HTTPS, where your agents and managers log into your own VICIdial server.
BYOI (bring your own infrastructure)
BYOI, short for bring your own infrastructure, lets you run the VICIfast managed VICIdial stack on a server you already own instead of one we rent for you.
Call recording
Call recording captures the audio of a conversation to a file, so a call can be reviewed later for coaching, quality checks, or compliance.
Managed hosting
Managed hosting means VICIfast rents the server, installs and secures VICIdial, and keeps it running, so you only deal with the dialer, not the operating system.
Provisioning
Provisioning is the automated process that turns a paid order into a working, secured VICIdial server reachable on your own subdomain.
VPS
A VPS, or virtual private server, is a slice of a physical machine that behaves like its own dedicated computer with its own operating system and resources.