VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How VICIfast hardens your VICIdial box
Every VICIfast server ships with a layered security baseline - firewall, brute-force protection, SSH certificate auth, SIP-TLS, and locked-down VICIdial defaults. Not a stock from-source install.
The real cost per agent of running VICIdial
Per-agent cost is total monthly spend divided by number of active agents. The more agents share one box, the lower that number falls. Here is how to calculate it and what drives it down.
Factory-resetting your dialer safely
A VICIfast factory reset wipes your managed server back to a clean VICIdial installation, with a safety snapshot taken first so you can recover if you change your mind.
VICIfast for agencies running multiple clients
Agencies running VICIdial for multiple clients can spin up a separate single-tenant dialer per client on VICIfast, each with its own branded subdomain, billed month-to-month with no shared infrastructure.
The VICIfast self-hosted (BYOI) plan
The VICIfast BYOI plan installs and manages VICIdial on a server you already own - your own Hetzner box, AWS instance, or on-prem hardware. You keep your compute bill; VICIfast handles the VICIdial install and management.
Live-monitoring your agents with VICIfast
VICIfast includes live call monitoring so supervisors can silently listen to agent calls, coach via whisper, or barge in and join the conversation directly.
How much does VICIdial cost?
VICIdial software is free, but running it costs money. The total bill comes from three components: server hosting, carrier minutes, and labor - or a flat managed fee that replaces all three.
Restoring your dialer from a snapshot
VICIfast managed plans take automatic [[server-snapshot]]s of your dialer. This post explains how one-click restore works, what it does to your box, and how long the process takes.
What VICIfast handles that you would otherwise do yourself
A side-by-side look at the infrastructure work managed VICIdial hosting removes from your plate versus a DIY from-source install.
Adding agent seats instantly
Add agent seats to your VICIfast dialer from the dashboard as your team grows. Here is how seats relate to your plan tier and box capacity, and what happens when you hit either limit.
You own your data: export anytime
Your call recordings, lead data, and reports all live on your own single-tenant VICIfast server. You can export them anytime without asking permission or going through VICIfast.
The VICIfast plans explained
VICIfast runs eleven plans: a shared-CPU line, a dedicated-CPU line, and self-hosted BYOI. Here is what actually changes between them, how to size by concurrent agents, and the separate question of who runs the dialing operation.