VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Run Now Trigger: Running a VICIdial Drop List on Demand
A Drop List rebuilds new leads from abandoned inbound calls on a schedule. Here is how the Run Now Trigger lets you test it without waiting.
Duplicate Check in a VICIdial Drop List
The Drop List Duplicate Check setting decides whether repeat droppers get inserted again. NONE, LIST, and LIST_CAMPAIGN_LISTS explained.
Drop Statuses: choosing which leads a Drop List gathers
The Drop Statuses and Inbound Groups fields decide exactly which dropped calls become leads. Here is how to scope them tightly.
Scheduling a VICIdial Drop List: run times, weekdays, month days
How Run Times, Run Weekdays, Run Month Days, and Gather Minutes decide when a Drop List fires and how far back it looks.
How to create a VICIdial Drop List
Step through enabling Drop Lists, naming the entry, picking inbound groups and drop statuses, and pointing it at a target list.
What a VICIdial Drop List is
A Drop List captures dropped inbound calls into a regular list on a schedule, so abandoned callers become leads you can dial back.
The VICIdial List Inventory Report, explained
The Inventory Report rolls up dialable and worked leads across your lists so you can see what is left to call before you run dry.
How to download a list
How to export a VICIdial list to a file from the list modification page, what the download contains, and what to do when a list is too big to pull this way.
How DNC scrubbing works when you dial
How VICIdial checks numbers against your Do-Not-Call lists in real time as leads move into the hopper, so blocked numbers never get dialed.
How to remove a number from the DNC list
When a number should be callable again, here's how to take it off a VICIdial Do-Not-Call list using the same Add-Delete tool.
How to add a number to the DNC list
Two ways to put a phone number on a VICIdial Do-Not-Call list: the Add-Delete DNC Number link and automatic adds from dispositions.
Internal DNC vs campaign DNC: what's the difference
VICIdial keeps two kinds of Do-Not-Call lists. Here's how the internal list and campaign-specific lists differ and when each one applies.