VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Inbound Script Override: A Different Agent Script per List
Set a per-list Inbound Script Override so agents see the right script for inbound calls based on which list the lead came from.
How to Delete a VICIdial List (and What Happens to Its Leads)
Deleting a VICIdial list is a deliberate two-step action that also removes every lead inside it. Here is the process, the gotchas, and the safer alternatives.
API New Lead URL: Pushing New Leads to an External System
The API New Lead URL fires a web request every time a lead is added through VICIdial's API. Here is how to use it to sync new leads to your CRM.
Auto Active List Rank in VICIdial, Explained
Auto Active List Rank decides the order VICIdial switches your dormant lists on as each one runs dry. Here is what the number means and how to set it.
List Change Date and List Last Call Date Explained
Two timestamps on every VICIdial list quietly tell you when settings last changed and when a lead last dialed. Here is how to read them and why they matter.
VICIdial List Management Best Practices for New Operators
A practical starting checklist for managing VICIdial lists: naming, campaign assignment, resets, expiration, and the stats that tell you when a list is spent.
How to Recall All Your No-Answer Leads in VICIdial
No-answer leads pile up fast. Here is how to get them back in front of the dialer using recycling or a list reset, without breaking your call counts.
Leads Dialing in the Wrong Time Zone: How to Fix It in VICIdial
Calls going out too early or too late usually mean leads coded to the wrong time zone. Here is how it happens and how to fix it.
Duplicate Leads in VICIdial: How They Happen and How to Stop Them
Duplicate leads waste agent time and annoy customers. Here is where dupes come from in VICIdial and the controls that prevent them.
Why a VICIdial List Shows 0 Leads Available
The list has thousands of records but the dialer reports zero available. Here is what 'available' actually means and how to fix it.
Leads Not Dialing? List-Level Causes in VICIdial
When a list of leads sits there and nothing dials, the cause is usually a setting on the list itself. Here is the checklist.
The Time Zone Setting on a VICIdial List
The Time Zone Setting decides how VICIdial figures out what local time it is for each lead in a list. Here is what each option does.