VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Parallel Stereo Recordings explained: full call, every time
Parallel Stereo Recordings captures the entire call from the moment an agent receives it to when it leaves the agent session — no matter what agent-controlled recording does.
Transcription options for VICIdial recordings
VICIdial does not ship a built-in transcription engine, but its audio files work with any external STT platform. Here's how transcription fits into the recording pipeline.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
How to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API—making segments easy to identify later.
Why the agent recording button does nothing and how to fix it
If the VICIdial agent recording button does nothing, the most likely cause is Campaign Recording set to NEVER. Here is how to diagnose and fix it.
The recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial — NVA_recording, IVR_recording_verification, and VICIrecGateway — and when to reach for each one.
What the NVA_recording AGI does for non-screen agents
The NVA_recording AGI gives VICIdial recording and call-logging to agents who never open a browser screen — with 16 parameters covering logging, lead lookup, and NVA list insertion.
How to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
Why you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
How to pull recordings in bulk for a date range
Use rsync or find+tar to bulk-pull VICIdial recordings from monitorDONE for a specific date range without touching the admin UI.
How to offload old recordings off the dialer
Move VICIdial recordings to NAS, S3 via rclone, or a dedicated archive server using nightly rsync jobs to free local disk without losing compliance data.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.