VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Where VICIdial stores your call recordings on the box
VICIdial writes recordings to /var/spool/asterisk/monitor/ during a call and moves them to monitorDONE after hangup, organized by date.
The IVR Recording Verification AGI explained (3rd-party verify)
VICIdial's IVR_recording_verification AGI automates 3rd-party consent recording: it walks callers through a scripted IVR and logs all responses to the vicidial_ivr database table.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
How to read a VICIdial recording filename
VICIdial recording filenames are built from variable tokens like FULLDATE, AGENT, and CAMPAIGN. Here is what each token means and how to customize the pattern.
What VICIrecGateway does: stereo recording on a separate box
VICIrecGateway is a standalone Asterisk AGI that routes calls through a dedicated recording server, capturing carrier and dialer audio on separate stereo channels via MixMonitor.
How to download call recordings from VICIdial
Download individual VICIdial recordings from the Admin Recordings report as WAV or MP3, or pull files directly via SCP/SFTP for larger grabs.
How much disk do VICIdial recordings really use
Recording disk usage in VICIdial depends on codec, call duration, and agent count. This post walks through real estimates for WAV vs GSM and how to plan your storage before the drive fills.
How to find recordings for one agent with Phone Call Recordings
Use the Phone Call Recordings link in VICIdial's phone stats to pull every recording for a specific agent quickly, without searching all recordings.
How to offload old recordings off the dialer
Move VICIdial recordings to NAS, S3 via rclone, or a dedicated archive server using nightly rsync jobs to free local disk without losing compliance data.
Stereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes - NEVER, ONDEMAND, ALLCALLS, and ALLFORCE - that decide how much say agents have over stereo call recordings.
Why recordings go missing and how to fix it
Missing recordings in VICIdial usually trace to MixMonitor not being triggered, files purged from disk, wrong recording stage, or a full filesystem. Here is how to diagnose each cause.
What the Recording Access Log shows and how to read it
The VICIdial Recording Access Log tracks every time a user opens a call recording. Learn what each field means and how to search it effectively.