VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
One-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Is VICIdial an ATDS?
VICIdial dials from loaded lead lists, not a random or sequential generator, so under the 2021 ruling it appears not to be an ATDS. Configuration still matters.
TCPA Consent Revocation Rules
A consumer can revoke consent to your calls and texts by any reasonable means. Here is how a VICIdial operator honors that within 10 days.
What Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
What FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
Calling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
What the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
How to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API—making segments easy to identify later.
How to find recordings for one agent with Phone Call Recordings
Use the Phone Call Recordings link in VICIdial's phone stats to pull every recording for a specific agent quickly, without searching all recordings.
How to record agents who don't use the VICIdial agent screen
Step-by-step guide to using agi-NVA_recording to capture calls from agents on plain phones or third-party softphones, with correct dialplan placement and parameter choices.
What the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Where VICIdial stores your call recordings on the box
VICIdial writes recordings to /var/spool/asterisk/monitor/ during a call and moves them to monitorDONE after hangup, organized by date.