VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to find a specific call recording in VICIdial
Step-by-step guide to locating a specific call recording in VICIdial using the Admin recordings search and key filter fields.
The stereo_recording API function explained: BEGIN, END, STATUS
VICIdial's stereo_recording Agent API function starts and stops agent-controlled stereo recordings via BEGIN, END, and STATUS—here's exactly how it works.
Dead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
How to play back a call recording from the report screen
How to stream or download a VICIdial call recording directly from the Admin Recordings report screen, including permission requirements.
When to use Parallel Stereo Recordings vs agent-controlled
Parallel Stereo Recordings guarantees a full-call stereo file regardless of agent actions. Agent-controlled recording is flexible but can leave gaps. Here is how to choose.
The prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
Stereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
How to turn on recording for an inbound group
VICIdial's In-Group Recording Override field lets you set a recording mode per inbound group, independent of the campaign default.
How to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API—making segments easy to identify later.
When to move recording onto a dedicated gateway server
A gateway recording server offloads disk I/O, enables true stereo capture, and isolates recording from your main dialer. Here is when the trade-off makes sense.
How to keep recordings from filling your disk
WAV recordings fill disks fast. Use format conversion, retention cron jobs, and offloading to NAS or S3 to keep VICIdial's disk usage under control.
Why you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.