VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Why you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
What FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
How to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API-making segments easy to identify later.
Dead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
How to record agents who don't use the VICIdial agent screen
Step-by-step guide to using agi-NVA_recording to capture calls from agents on plain phones or third-party softphones, with correct dialplan placement and parameter choices.
Why the agent recording button does nothing and how to fix it
If the VICIdial agent recording button does nothing, the most likely cause is Campaign Recording set to NEVER. Here is how to diagnose and fix it.
What the CallMiner integration adds to VICIdial recordings
CallMiner Record builds on ORECX OREKA to add SIP-level audio capture and agent screen recording. Here's what that integration layer actually delivers.
How to record calls per DID instead of per campaign
VICIdial lets you override campaign recording on a per-DID basis using the Record Call field, so specific inbound numbers get their own recording rules.
The recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial - NVA_recording, IVR_recording_verification, and VICIrecGateway - and when to reach for each one.
What the Recording Access Log shows and how to read it
The VICIdial Recording Access Log tracks every time a user opens a call recording. Learn what each field means and how to search it effectively.