What are VICIdial solutions?
A VICIdial solution is everything a call center needs to make VICIdial dial: a server sized for the floor, a SIP carrier, phones for the agents and the tools to watch and improve the calls.
VICIdial itself is free, open-source call center software built on Asterisk. It runs predictive, auto and manual outbound campaigns, inbound in-groups and blended floors. What it does not do is run itself. Someone has to patch it, back it up, firewall it, renew the SSL certificate and notice at 3am when something stops.
VICIfast is managed VICIdial hosting. You pay, and in under 40 seconds you have your own VICIdial server with secured VICIdial installed, a branded HTTPS address and full root access. It is the same VICIdial: the same /vicidial/admin.php, the same agent screen. We run the patching, firewall, SSL and 24/7 monitoring, and daily backups are an add-on. Pricing is per server, not per agent.
Which ways can you run VICIdial with VICIfast?
There are four ways to run VICIdial on VICIfast: a shared-core VPS plan, a dedicated-core plan, BYOI on a server you already own, or an enterprise cluster.
- Shared-core VPS plans (Launch to Ultimate) start from $49 a month and are suggested for 5 to 100 agents.
- Dedicated-core plans (Pulse to Hyper) start from $249 a month. The cores are yours alone, which matters most on predictive floors. Hyper, the largest, is suggested for about 350 agents.
- BYOI (bring your own infrastructure): we install and manage VICIdial on a server you already own, for a flat $29 a month.
- Enterprise clusters: multi-region VICIdial clusters on dedicated hardware, delivered in under 24 hours, with a named technical contact and a 99.99% uptime SLA. See VICIdial clusters for enterprise.
Every plan and what it includes is on the pricing page. If you outgrow a plan, you resize to the next one from the dashboard.
Which VICIdial setup fits your team?
The right VICIdial hosting solution depends more on how you dial than on how many agents you have, because a predictive agent dialing three lines carries about three live calls. The plan agent counts are suggestions for a typical mix; a predictive floor needs more cores than the plan name suggests.
| Team size | Dialing style | Setup that fits | Plan to look at |
|---|---|---|---|
| Up to 10 agents | Inbound or manual | Shared-core VPS | Launch or Scale |
| Up to 25 agents | Mixed | Shared-core VPS | Growth |
| 50 agents | Inbound or manual | Shared-core VPS | Pro |
| 50 agents | Predictive, 3 lines | Larger shared or dedicated cores | Ultimate, or Velocity on dedicated cores |
| 100 agents | Inbound | Dedicated cores | Velocity |
| 100 agents | Predictive | Dedicated cores or a cluster | Turbo, or a cluster |
| 150 agents | Predictive | Largest dedicated plan or a cluster | Hyper, or a cluster |
| 200+ agents | Predictive | Cluster | Database + replica, web servers, dialers |
| Any size, own hardware | Any | BYOI | Your server, managed by us |
To check your own numbers, put your agent count and dialing mode into the agent capacity calculator.
What comes with the dialer besides the server?
Every VICIfast server comes with the managed basics, and the pieces around the dialer can be added as the call center needs them.
- VICIfast Voice - VICIfast's own SIP trunk and VoIP service built for VICIdial, US-first (all 50 states and DC) with Canada for outbound. It is optional: bringing your own carrier stays supported on every plan.
- AI agents - voice bots that answer your numbers and take the calls your campaigns dial. They qualify, book and transfer to your team. They are available to VICIfast Voice customers.
- Mobile app - queue calls ring the agent's Android phone with the lead's details, results, callbacks and transfers. It is free on every server; the iPhone app is in development.
- Floor monitoring - a live view of who is idle, paused, on a call or in disposition, plus listen, whisper and barge from the live monitor.
- AI call analysis - transcription, sentiment and objection markers on each recording. On Managed Floor Enterprise, an AI QA auditor also scores sampled calls against your own rubric.
- Setup Wizard - builds a campaign, user groups, agent logins with browser phones and an inbound line in about five minutes.
Which VICIdial solution fits your type of call center?
Each type of team leans on different parts of VICIdial, so the setup changes with the work.
- Outbound sales and lead generation. Predictive or auto dialing, warm transfers from fronter to closer and big list loads. Size for three lines per agent. See the lead generation playbook, or B2B sales for click-to-dial outbound synced with a CRM.
- Inbound support. In-groups, DIDs and call routing matter more than dial level, and live calls stay close to the agent count. The Setup Wizard builds the first inbound line for you.
- Blended floors. Agents take inbound calls between outbound ones. Insurance agencies are the common case: a fronter qualifies, a closer quotes, and inbound quote requests screen-pop. See VICIdial for insurance agencies.
- Collections. TCPA scrubbing on each trunk, recording retention, an audit log and FDCPA-aware settings. See the collections playbook.
Where VICIfast is not the right fit
If you need equipment on site, physical custody of the hardware, or a dialer other than VICIdial, VICIfast is the wrong choice. We run VICIdial remotely, in the datacenter. If you already employ someone who runs Asterisk well and wants to own the box, self-hosting can cost you less.
Where to start
If you know your size, start a free trial and the Setup Wizard will have a campaign and your team's logins ready in about five minutes. If you are not sure which setup fits, run the capacity calculator first, or send us your agent count and how you dial on the contact page - a person reads every message. Moving from ViciBox or your own server? The ViciBox migration copies your dialer while the old one keeps dialing.