Inbound
QVMAILQueue abandon voicemail
The caller left the queue and left a voicemail instead of waiting for an agent.
QVMAIL is the good version of giving up. The caller was waiting, decided not to hold, and left a message rather than simply hanging up — so you still have the contact and what they wanted.
When VICIdial sets it
Automatically, when a queued caller ends up in voicemail through the in-group’s handling and leaves a message.
What to do
- Give these messages an owner and a deadline. A voicemail nobody plays back is worse than a drop, because you told the customer you would call.
- Compare QVMAIL against your inbound drops. A healthy ratio means your queue is offering the option clearly.
- Keep the greeting short and tell people when to expect a call back.
- Work these before anything on your outbound list. Somebody who left a message is further along than any lead you were going to call cold.
Related codes
HOLDTO and WAITTO are the queue options that often lead here; XDROP is the same caller with no message left.