Phone lines, numbers & caller ID
Connect carriers, buy numbers, and choose the caller ID your calls show.
6 articles
VICIfast Voice: apply, buy numbers and route them
Get a phone line from us for your dialer, buy local and toll-free numbers from your wallet, and choose where each number rings.
5 min read
Caller ID and caller ID groups
Choose the number your customers see when you call them: one fixed number, a pool that matches the lead's area code, or a number saved on each lead.
4 min read
Read your phone line traffic
What the Overview and Traffic pages under Trunks & DIDs tell you about your VICIfast Voice line: answer rate, ring delay, failed calls, caller IDs, costs and detection.
5 min read
Answering-machine detection (AI AMD)
Answering-machine detection sends people to your agents and keeps voicemail away from them. Turn it on per campaign, connect AI AMD for your own carriers, and check how well it works.
4 min read
Backup routes when a line fails
Give a campaign two or more phone lines in order, so calls move to the next line when the first one can't connect them.
3 min read
Your server's IP address
Find your server's IP address, see what it is used for, and learn what to do if a carrier needs a different one.
2 min read