Called status

Called status is a simple flag on every lead that says whether the record has already been dialed during the current pass through its list. It's usually a Y or N value, and VICIdial checks it before deciding whether a lead is allowed back into the dialing pool.

When a lead is dialed, its called status is flipped to "called" so the same number isn't picked up again moments later. This is separate from the disposition, which records what happened on the call. Called status only answers the narrower question: has this record been touched yet this round?

How it gets reset

Once every callable lead in a list shows as called, the list is effectively worked through. To go again you perform a list reset, which flips the flags back so the records become eligible. lead recycling does something similar for specific outcomes, returning busy or no-answer leads to the pool after a set delay.

• A list where every lead is "called" will stop feeding the dialer.
• Resetting too aggressively can re-dial people more often than the rules allow.

If your hopper suddenly runs dry, called status is the first thing to check — it usually means the list has been fully dialed and needs a reset. Working alongside list order, this flag is what keeps the dialer moving steadily through a file instead of looping on the same few numbers.