List reset

A list reset clears the called flags on every record in a lead list so the whole batch becomes dialable again. It is the button you press when you want to start a clean pass over data you have already worked through. One action and the entire list looks brand new to the dialer, as if none of its records had ever been touched, which is why it is both useful and easy to misuse.

Under the hood it changes each lead record's called status back to a new, dialable state. The dialer normally skips records it has already touched in the current pass, so without a reset a fully worked list simply stops feeding calls into the campaign. Resetting tells the system to treat those records as fresh again, and from that point they are eligible to be picked up and dialed just like newly imported data.

Use it with care

A reset is blunt by design: it brings back everything in the list at once, which can flood the hopper with records that then get dialed again quickly. That is fine for a deliberate second campaign, but it is a problem if you reset by reflex. Before resetting, make sure you genuinely want another full pass and that enough time has passed since the last one, so you are not calling the same people too soon and wearing out a list that still has life in it.

For most day-to-day work, lead recycling is the gentler tool, because it only revisits the specific results you choose, on a delay, instead of reviving the whole batch. Save the full reset for the moments when you truly want to rework an entire list from scratch. Either way, a reset never touches your dnc suppression, so any number you have marked do-not-call stays protected even after the called flags across the list are wiped clean.