Lead recycling

Lead recycling is VICIdial's way of automatically dialing certain records again after a short wait, without you having to touch anything by hand. When a call ends in a non-final result, the system holds the lead for a set delay and then quietly puts it back in line for another attempt. It is how you get a few tries out of a busy or no-answer number rather than giving up after the first dial, which often makes the difference between reaching someone and not.

The feature works off disposition codes. You tell a campaign which results are worth retrying, usually statuses like busy, no answer, or no machine detected, and how long to wait before the next attempt on each one. Records carrying one of those outcomes get a fresh chance once the timer passes, while final results such as a completed sale or a dnc flag are left alone, because there is no point recalling someone you already finished with or who asked not to be called.

Recycling versus resetting

It helps to compare this with a list reset. A reset wipes the called status on every record in a lead list so the entire batch becomes dialable again in one stroke. Recycling is narrower and runs on its own: it only revisits the specific results you chose, on the schedule you set, and it leaves every other record untouched. In short, a reset is the blunt tool you reach for occasionally, while recycling is the steady automation you set once and let run.

When recycling is on, requalified leads flow back into the hopper and get dialed alongside fresh records as the campaign runs. Set the delays sensibly so you are not calling the same number a few minutes apart, which annoys people and can stray into compliance trouble around how often you may attempt a contact. Tuned well, recycling quietly raises how many real contacts you reach from a list you already paid for, without any extra work from your managers.