phones
43 posts.
What the Bulk Phone Insert Page Does in VICIdial
The Bulk Phone Insert page creates phone extensions across your servers in one pass - here is every field it asks for and why there is no undo.
Read postHow to Bulk-Insert Phone Extensions Across Multiple Servers
Bulk Phone Insert takes a list of server IPs and a list of extensions and creates every combination - here is how to populate phones across a multi-server VICIdial setup.
Read postWhat Create Alias Entries Does for Phone Login Load Balancing
Create Alias Entries ties the same extension across servers under one alias id so phone-login load balancing works in the agent interface - here is how it fits together.
Read postWhat VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
Read postChanging a registered phone with update_phone
Edit or delete an existing extension over HTTP with the update_phone Non-Agent API function, including required fields, permissions, and responses.
Read postEditing a phone group with update_phone_alias
Change or delete an existing phone alias over HTTP with update_phone_alias. Required fields, the delete_alias flag, permissions, and responses.
Read postGrouping phones with add_phone_alias
Create a phone alias that maps one login to several phones using the add_phone_alias Non-Agent API call. Fields, permissions, and example responses.
Read postHow Phone Aliases Balance Agents Across Servers
Phone aliases spread agents evenly across a VICIdial cluster by sending each login to the dialer with the fewest local agents.
Read postHow to email a phone's voicemail to the agent
Fill the Email field on a VICIdial phone entry and voicemail messages are sent to that address, with an option to delete the local copy after.
Read postHow to safely delete a VICIdial phone entry
Deleting a VICIdial phone is a deliberate two-step confirmation, and it only works with a user account that has delete permission.
Read postWhen to use Conf Override Settings on a phone
Conf Override Settings lets one VICIdial phone carry custom Asterisk config — but only when no template is set and conf generation is on.
Read postHow to add a phone with the add_phone API
Add a VICIdial phone entry over HTTP with the add_phone function — required fields, protocol options, and the responses you get back.
Read postWhy Local GMT must ignore daylight saving time
The Local GMT field on a VICIdial phone must use the standard-time offset and never adjust for daylight saving. Here is why, and what breaks if you do.
Read postHow a Phone Alias Keeps Agents Online When a Dialer Fails
When a VICIdial server fails, agents on a phone alias just log out and back in to land on a healthy dialer — no credential changes.
Read postHow to set up a voicemail box on a VICIdial phone
Set the Voicemail Box field on a phone entry so unanswered calls record a message and the agent's VOICEMAIL button works.
Read postHow to set Local GMT on a VICIdial phone
Local GMT tells VICIdial the time-zone offset of a phone's location so customer and local times display correctly. Here is how to set it.
Read postHow to read the Phone Stats report
The Phone Stats report breaks down channel, group, call count, and time for one phone, plus its last 1000 calls in a date range.
Read postHow to Set Up Phone Aliases, Step by Step
A walkthrough for building VICIdial phone aliases: create matching phones on each dialer, then tie them together with one alias login.
Read postWhat a Phone Alias Is and Why Hot-Desking Needs One
A phone alias is one login that maps to several VICIdial phones across servers, so agents land on the least-loaded dialer automatically.
Read postWhat the Admin User Group does on a phone entry
The Admin User Group field restricts which admin users can view a VICIdial phone entry. Here is what it controls and how the default ALL setting works.
Read postHow to update or delete a phone with the API
The update_phone function edits an existing VICIdial phone or removes it entirely — same endpoint, one flag decides which.
Read postWhat Alias ID and Phones Logins List Mean
The two fields that define a VICIdial phone alias: the Alias ID agents type to log in, and the Phones Logins List that routes them.
Read postWhat the Template ID field does on a phone
The Template ID field on a VICIdial phone points it at a shared block of Asterisk settings instead of one-off config.
Read postWhat the Allowed Codecs field does on a VICIdial phone
The Allowed Codecs field sets the audio codecs a VICIdial phone may use. Here is what it does, the format it expects, and when to leave it blank.
Read postWhy Every Phone in an Alias Needs the Same Login Password
A phone alias only works if all its phones share one login password — here is why that rule exists and what breaks when you ignore it.
Read postWhat the server_refresh API does after phone changes
After you add or edit phones over the API, server_refresh pushes the conf files out to your telco servers so the changes take effect.
Read postActive Account vs Status on a VICIdial phone
VICIdial phones have both an Active Account toggle and a Status field, and they do different jobs. Here is how each one affects whether the phone works.
Read postHow to create a phone alias with the add_phone_alias API
A phone alias groups several phone logins under one name so a single login can ring a set of phones. Here is how to create one over the API.
Read postHow to add many phones at once in VICIdial
Loop the add_phone API over a list of extensions to create dozens of phones at once, then run one refresh to make them all live.
Read postHow to protect phone settings with a conf file template
Use a conf file template to lock the Asterisk settings behind your VICIdial phone entries so a careless edit can't break registration.
Read postWhat Unavailable Dialplan Forward does on a VICIdial phone
Unavailable Dialplan Forward sends an unanswered call to another extension instead of dropping it into the phone's voicemail box.
Read postHow to find call recordings for a single phone
The Phone Call Recordings link jumps to the User Stats report for whoever used the phone, with their call stats and recordings.
Read postWhat is the VICIdial dialplan number?
The VICIdial Dial Plan number is the number you dial to make a phone ring. It is defined in Asterisk's extensions.conf. Here is how it works.
Read postVICIdial phones: the complete guide
Everything a VICIdial operator needs to know about phone entries: required fields, extensions, dial plan numbers, passwords, and protocols.
Read postWhat is the VICIdial phone extension?
The VICIdial Phone extension field is the phone's Asterisk name without the protocol prefix. Here is the no-dashes rule and how it pairs with Protocol.
Read postHow to add a new VICIdial phone
Use ADD A NEW PHONE under ADMIN PHONES, set the eight required fields, and SIP or IAX configs auto-create in about a minute.
Read postWhat is a VICIdial phone entry?
A VICIdial phone entry is the account a softphone, deskphone, or webphone registers to so an agent can take calls.
Read postVICIdial phone required fields
The eight fields VICIdial demands before it will save a phone: extension, dialplan number, server IP, login, password, full name, protocol, and local GMT.
Read postFix the Reserved Dialplan Number warning
The VICIdial Reserved Dialplan Number warning means the number you picked cannot be dialed. Here are the reserved ranges and how to choose another.
Read postVICIdial login password vs registration password
Two VICIdial phone passwords get confused constantly: the web Login Password and the SIP Registration Password. Here is what each one does.
Read postWhat is the VICIdial registration password?
The VICIdial Registration Password is the SIP or IAX secret your phone uses to connect. Here is its limit, its default, and where it lives.
Read postHow to set a strong VICIdial phone password
The default VICIdial Registration Password is test, which is a security hole. Here is how to pick a strong one within the allowed character set.
Read postHow to modify a VICIdial phone
Open LIST ALL PHONES, click MODIFY on any entry, and edit the full field set that only appears after the first save.
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