How to find call recordings for a single phone

You have one phone in mind and you need the recordings that went through it. Maybe a customer asked for a copy, maybe you're reviewing a tricky call. VICIdial gives you a shortcut from the phone entry, but it doesn't quite work the way the name suggests — it pivots to the person, not the device.

The Phone Call Recordings link on a phone entry takes you to the User Stats report for the Agent who was using that phone during the time period you queried. That report includes their call stats and their recordings. So you reach the Call recording files through the user who logged into the phone, not through the phone itself.

How the link resolves

flowchart TD
  A[Open phone entry] --> B[Click Phone Call Recordings]
  B --> C[Pick the time period]
  C --> D[Resolve the agent on that phone]
  D --> E[Open User Stats report]
  E --> F[Read call stats]
  E --> G[Open recordings]

The key step is the time period. The link uses it to figure out which user was sitting at the phone, then loads that user's stats and recordings. Pick the wrong window and you may land on a different agent — or none — because the same physical device gets shared across shifts.

Getting to the files

1. Open the phone entry and choose Phone Call Recordings.
2. Set the time period to the shift or call you're after.
3. Read the resulting User Stats for that agent, including their recordings.

How long those files stick around depends on your Recording retention settings, so don't assume a months-old call is still on the box. Check the retention window before promising anyone an old recording.

It helps to remember why the link works this way. In VICIdial, recordings are tied to the user session that placed the call, not to the hardware. The phone is just the device the user happened to sit at. So the system has no per-device recording list to show you — it finds the user behind the phone for your chosen window and shows you their stats. Once you internalize that, the time-period requirement stops feeling like a quirk and starts feeling like the only way the lookup could work.

If a phone genuinely rotates between several people, log the shifts somewhere reliable. The report can only resolve one user per window, so your own record of who sat where is what lets you pick the right time period on the first try.

For the other per-phone reports this link sits beside, see the phones and aliases guide. If you're not sure which login a person used, login vs registration password clears up the difference.

Recording storage, retention, and access add up to real ops work. VICIfast keeps recordings on your own box and handles the plumbing — see our pricing.