How to read the Phone Stats report

When you want to know how busy one device has been, the Phone Stats report is where you look. It's scoped to a single phone entry, so you're not wading through the whole floor's activity. It answers a narrow question well: what has this one phone done over the days you pick?

The report shows totals for the phone broken out by channel, group, call count, and time, displayed for one or several days. Below the totals it lists individual records for the last 1000 calls placed in the date range you choose. It is a per-device view, not a live Real-time report of the floor.

The totals it shows

• Channel — the Asterisk Channel the phone used.
• Group — how the calls group together for this device.
• Call count — how many calls ran through the phone.
• Time — total time the phone spent on calls.

Each total respects the date range, so widening the window from one day to several rolls the numbers up across those days. The individual call records underneath give you the detail behind the totals, capped at the most recent 1000 calls so the page stays loadable.

How to pull the report

flowchart TD
  A[Open phone entry] --> B[Choose Phone Stats]
  B --> C[Pick a date range]
  C --> D[View totals by channel and group]
  D --> E[Scroll to last 1000 call records]
  E --> F[Read counts and time]

Start from the phone entry, choose Phone Stats, and set the dates. The totals render first, then the call list. If you're chasing a usage spike, the channel and group totals usually point you at the cause before you ever read the individual rows.

Where Phone Stats earns its keep is comparison. Pull the same device across two date ranges and you can see whether its load is climbing, holding steady, or dropping off. A phone that suddenly shows far fewer calls than last week is worth a look — it might be a device that fell off the network, an agent who stopped logging in, or a routing change upstream. The report won't tell you which, but it tells you something changed and points you at the right device to investigate.

Keep in mind this is a historical view. It reflects what already happened in the range you picked, not what is happening this second. For live floor activity you'd reach for a different screen entirely. Phone Stats is the after-the-fact ledger for one device.

For where Phone Stats sits among the other per-phone tools, see the phones and aliases guide. If a phone shows no activity at all, the problem may be registration — how to test phone registration walks through that.

Per-phone reporting is one report among dozens VICIdial ships. VICIfast keeps them all running on a tuned box for you — see our pricing.