How to Read the VICIdial Inbound DID Summary Report

Where the full Inbound DID Report breaks calls down by outcome, the Inbound DID Summary Report keeps things simple: it gives you counts and minutes per number, plus a little context pulled straight from each DID entry. It is the report you reach for when you want a quick, sortable list of which numbers carry the load.

The core columns

Run the report over a date range and pick the DIDs you care about. For each one you get a CALLS column, the number of calls that DID (direct inward dialing) received during the period, and a MINUTES column, the cumulative length of every call made to that number. Minutes is the figure people forget to check; two DIDs can show similar call counts while one quietly eats far more talk time.

There is also a ROUTE column showing where the number is currently directed when a call reaches it. As with the full report, this reflects today's routing, so a number could have been pointed at a different Ingroup during the period you are reviewing.

Context columns from the DID entry

Some columns are not stats at all; they are copied from the DID's own settings. The description you typed when you created the number shows up here, as do any DID custom fields you have filled in. This is handy for labelling numbers by campaign or lead source so the summary reads in plain English instead of a wall of digits.

If you run dozens of numbers, get into the habit of writing a clear description on each one. A line like 'Spanish radio spot, March' turns this report into something a manager can read at a glance, rather than a spreadsheet of DNIS values nobody recognises.

What the summary is good for

Because it sits at the per-number level, the summary is your quickest answer to questions like 'which campaign number drove the most minutes' or 'is this old DID still getting traffic'. A number with zero calls over a long window is a candidate to retire. A number with huge minutes but few calls might be sending long-talk-time callers to a Call menu or a chatty queue you want to look at more closely.

flowchart LR
  A[Select DIDs and date range] --> B[Per DID row]
  B --> C[CALLS count]
  B --> D[MINUTES total]
  B --> E[ROUTE today]
  B --> F[Description and custom fields]
  C --> G[Compare numbers]
  D --> G
  G --> H[Retire or scale a number]

Use the summary to find the numbers worth a closer look, then jump into the detailed reports for the why. The VICIdial reports guide ties them together, and the Inbound Report by DID adds answered and abandoned detail on top of these counts.

A managed VICIdial box keeps your DID inventory and reporting in one place from the start. See what that costs on VICIfast pricing.