Finding which DIDs feed an in-group

Every inbound call enters VICIdial through a phone number, and that number is configured as a DID. The DID decides where the call goes, and very often it goes to an in-group. The trouble is that over time you forget which numbers point where. Before you edit a queue's hours, rename it, or delete it, you really want to know which incoming numbers depend on it. VICIdial keeps that list right on the in-group screen.

Open the DIDs Using In-Group list

Open the in-group and scroll to the bottom of its modification screen. Alongside the report links you will find a section, labeled something close to "DIDs Using In-Group," that lists every DID currently set to send calls to this queue. There is nothing to run and no date range to pick; it is just a live list of the numbers wired to this in-group right now. Because it reads straight from your current routing, it is always accurate, which is more than you can say for a spreadsheet someone updated six months ago.

Why this matters before you change anything

An in-group rarely lives alone. A single DID (direct inward dialing) is one number pointing at one destination, but a busy operation often has a toll-free line, a local line, and a marketing number all feeding the same queue. If you delete that in-group without checking, every one of those numbers suddenly has nowhere to send callers. People hear dead air or a fast busy and you find out from an angry customer, not a report.

The list also helps when traffic is showing up in a queue you did not expect. If a sales Ingroup is getting support calls, this view shows you which number is misrouted so you can fix the DID instead of fighting the symptom. It is the map between your published phone numbers and the queues behind them.

A simple habit

Make checking this list step one of any in-group change. Want to retire a queue? Read the list, re-point each DID to its new home, then delete. Splitting one busy queue into two? Read the list, decide which numbers move, and update each DID route accordingly. The whole point is that the routing lives on the DID, not the in-group, so you adjust the numbers and leave the queues clean. It takes thirty seconds and saves you the embarrassment of a dead line nobody noticed until a customer called it.

If you find a number you forgot you owned, the guide to pointing multiple DIDs at one in-group explains how that setup is meant to work and when to use it. For the full path a call takes from the carrier to the agent, the inbound call handling guide connects DIDs, in-groups, and agents into one picture. When your routing is clean and you want a host that just runs it, you can get a managed VICIdial server from our pricing page in under a minute.