VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the Template ID field does on a phone
The Template ID field on a VICIdial phone points it at a shared block of Asterisk settings instead of one-off config.
What a Phone Alias Is and Why Hot-Desking Needs One
A phone alias is one login that maps to several VICIdial phones across servers, so agents land on the least-loaded dialer automatically.
What Unavailable Dialplan Forward does on a VICIdial phone
Unavailable Dialplan Forward sends an unanswered call to another extension instead of dropping it into the phone's voicemail box.
How to Set Up Phone Aliases, Step by Step
A walkthrough for building VICIdial phone aliases: create matching phones on each dialer, then tie them together with one alias login.
How to create a phone alias with the add_phone_alias API
A phone alias groups several phone logins under one name so a single login can ring a set of phones. Here is how to create one over the API.
When to use Conf Override Settings on a phone
Conf Override Settings lets one VICIdial phone carry custom Asterisk config - but only when no template is set and conf generation is on.
How Phone Aliases Balance Agents Across Servers
Phone aliases spread agents evenly across a VICIdial cluster by sending each login to the dialer with the fewest local agents.
What the server_refresh API does after phone changes
After you add or edit phones over the API, server_refresh pushes the conf files out to your telco servers so the changes take effect.
Active Account vs Status on a VICIdial phone
VICIdial phones have both an Active Account toggle and a Status field, and they do different jobs. Here is how each one affects whether the phone works.
How to add a phone with the add_phone API
Add a VICIdial phone entry over HTTP with the add_phone function - required fields, protocol options, and the responses you get back.
What the Call-In phone entry does for dial-in agents
The Call-In phone lets agents dial into VICIdial to connect their audio instead of the system calling them, with one shared login serving everyone.
How to confirm a phone is registered with sip show peers
The sip show peers command on the Asterisk box shows every phone, whether it is registered, and its latency. Here is how to read the output.