VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the Template ID field does on a phone
The Template ID field on a VICIdial phone points it at a shared block of Asterisk settings instead of one-off config.
How a Phone Alias Keeps Agents Online When a Dialer Fails
When a VICIdial server fails, agents on a phone alias just log out and back in to land on a healthy dialer - no credential changes.
How to Set Up Phone Aliases, Step by Step
A walkthrough for building VICIdial phone aliases: create matching phones on each dialer, then tie them together with one alias login.
Why Local GMT must ignore daylight saving time
The Local GMT field on a VICIdial phone must use the standard-time offset and never adjust for daylight saving. Here is why, and what breaks if you do.
How Phone Aliases Balance Agents Across Servers
Phone aliases spread agents evenly across a VICIdial cluster by sending each login to the dialer with the fewest local agents.
How to create a phone alias with the add_phone_alias API
A phone alias groups several phone logins under one name so a single login can ring a set of phones. Here is how to create one over the API.
How to protect phone settings with a conf file template
Use a conf file template to lock the Asterisk settings behind your VICIdial phone entries so a careless edit can't break registration.
What Alias ID and Phones Logins List Mean
The two fields that define a VICIdial phone alias: the Alias ID agents type to log in, and the Phones Logins List that routes them.
How to update or delete a phone with the API
The update_phone function edits an existing VICIdial phone or removes it entirely - same endpoint, one flag decides which.
When to use Conf Override Settings on a phone
Conf Override Settings lets one VICIdial phone carry custom Asterisk config - but only when no template is set and conf generation is on.
How to safely delete a VICIdial phone entry
Deleting a VICIdial phone is a deliberate two-step confirmation, and it only works with a user account that has delete permission.
How to read the Phone Stats report
The Phone Stats report breaks down channel, group, call count, and time for one phone, plus its last 1000 calls in a date range.