VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to connect a Grandstream phone to VICIdial
Register a Grandstream phone to VICIdial using the server IP, extension, and Registration Password from your phone entry.
How to register Zoiper to a VICIdial phone
The three VICIdial values Zoiper needs - server IP, extension, and Registration Password - and how to plug them into the softphone.
What the Call-In phone entry does for dial-in agents
The Call-In phone lets agents dial into VICIdial to connect their audio instead of the system calling them, with one shared login serving everyone.
How to assign a phone to a server with Server IP
The Server IP menu on a VICIdial phone entry decides which dialer the phone lives on. Here is how to set it and why it matters.
How to connect a Yealink deskphone to VICIdial
Map your VICIdial phone entry to a Yealink hardphone - server, extension, and Registration Password - and get it registered.
What the On-Hook Agent setting does
On-Hook Agent rings the agent's phone first on inbound calls and only joins the customer once the agent answers. Here is when to turn it on.
Call-In login vs system-calls-you login
Two ways to connect an agent's audio in VICIdial: dial in and authenticate, or have the system ring your registered phone. Here is when to use each.
How to confirm a phone is registered with sip show peers
The sip show peers command on the Asterisk box shows every phone, whether it is registered, and its latency. Here is how to read the output.
How to set a phone's Outbound CallerID
Set the Outbound CallerID on a VICIdial phone entry, where it shows up, and the cases where the campaign setting takes over instead.
What an EXTERNAL protocol phone is for
EXTERNAL is a Client Protocol choice that creates no Asterisk account. Here is what an EXTERNAL phone does and when to use one.
How to stop agents dialing outside a campaign with Phone Context
Point a phone's Phone Context at a non-existent dialplan context like agent-nodial and the device can only dial through VICIdial, never on its own.
What the Phone Context field does
Phone Context is the dialplan context a phone uses to dial out. Default is default. Setting it to a fake context blocks the phone from dialing on its own.