VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Budgeting VICIdial for a new call center
A practical breakdown of what a new VICIdial call center actually costs to stand up and run: server, carrier minutes, and labor.
A VICIdial ROI calculator
Return on investment for a dialer is revenue from connected calls minus the cost of running it. Here is how to compute both sides for VICIdial.
Sizing your dialer spend against revenue per agent
Tie your VICIdial costs to what each agent earns so you can see whether the dialer pays for itself many times over.
Per-seat pricing vs flat-rate dialer hosting
Why per-seat dialer pricing scales your bill with headcount while flat-rate per-server hosting holds it steady - and which model wins as you grow.
VICIdial vs Convoso: a cost calculator
Convoso prices per seat with bundled minutes; VICIdial is a server plus your own carrier. Walk a worked example to see where each model wins.
What dialer downtime actually costs you
When the dialer goes dark, the bill is idle agent wages plus lost dial time plus missed revenue. We put a number on it.
The VICIfast plans explained
VICIfast runs eleven plans: a shared-CPU line, a dedicated-CPU line, and self-hosted BYOI. Here is what actually changes between them, how to size by concurrent agents, and the separate question of who runs the dialing operation.
Automatic TLS certificate renewal on your dialer
Let's Encrypt DNS-01 certificates on your VICIfast branded subdomain renew automatically. Here is what happens behind the scenes so HTTPS never lapses.
How VICIfast support works
VICIfast manages infrastructure - provisioning, OS, VICIdial install, TLS, backups, and uptime. Campaigns, leads, carrier, and compliance stay with you. Here is how to know who owns what when something goes wrong.
What it costs to host VICIdial
Hosting VICIdial means renting a server sized to your agent count and call volume. This post covers what size box you need and what that typically costs, from a small team to a hundred-seat operation.
No long contracts: month-to-month VICIdial hosting
VICIfast runs month-to-month by default - no annual commitment required. Cancel at the end of any billing period. Annual billing is available for operators who want to save roughly two months of fees.
The real cost per agent of running VICIdial
Per-agent cost is total monthly spend divided by number of active agents. The more agents share one box, the lower that number falls. Here is how to calculate it and what drives it down.