VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to set a Daily Call Count Limit on a campaign
A Daily Call Count Limit caps how many times a lead is dialed per day, resetting at midnight. Here are the two steps to turn it on and configure it.
What manager barge-in does on a VICIdial call
Manager barge-in lets a supervisor enter a live agent-customer call and speak to both parties, signalled by an entry tone everyone hears.
What the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
How to barge in from the 8162 monitor extension
The 8162 line does more than silent listening; dial 99 plus the last 3 session digits to barge in and speak to both the agent and customer.
How to Use the cm_phonesearch.agi Call Menu Script
cm_phonesearch.agi matches an inbound caller's phone number against vicidial_list and routes the call to the in-group tied to the best matching lead.
How to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
How to Write a Custom AGI Script for VICIdial
AGI scripts let you run any external program during a live call to look up data, change routing, or set variables - here is how to write one from scratch for VICIdial.
How to Use the cm_areacode.agi Call Menu Script
cm_areacode.agi reads the caller's area code, resolves it to a US state, and routes the call to the matching DID so inbound calls reach the right regional team.
The VICIdial 8168 Record-Prompt Extension Explained
Extension 8168 is VICIdial's built-in phone-based audio recorder - here is exactly what it does, how the dialplan context works, and when to use it.
How to Use the cm_send_url.agi Call Menu Script
cm_send_url.agi fires a URL defined in a VICIdial Settings Container from inside a Call Menu, letting you push call data to an external system without an agent.
How to Blind-Monitor a VICIdial Agent by Session ID
Dial 0 plus the agent's session ID to silently listen to a live call, or use extension 8162 to roam between agents without hanging up.
Where to Use VICIdial Phone-Recorded Prompts
Phone-recorded VICIdial prompts can be used in six distinct places across campaigns and in-groups - here is where each field lives and what it plays.