VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to enable the 24-Hour Call Count Limit
Turn on the rolling 24-hour call cap in two steps: flip the system switch, then set the per-campaign number, method, and scope.
How to keep your monitor and barge feature codes secure
VICIdial's monitor and barge phone codes are unauthenticated on the telephony side. Here's how to keep strangers from dialing into your live calls.
How to jump between agents without hanging up
Using the 8162 roaming-monitor line you can move from one VICIdial agent to the next by pressing a single digit, with no redial in between.
What the Lifetime Lead Call Count Limit does
The Lifetime Lead Call Count Limit caps how many times one lead can ever be dialed in a campaign. Here is how it works and why it is always on.
What the 24-Hour Call Count Limit does
The 24-Hour Call Count Limit uses a rolling window instead of a fixed reset, capping dials per lead or number in any trailing 24 hours. Here is how it works.
How to set a per-state 24-hour limit for Florida calls
Build a CALL_LIMITS_OVERRIDE container to cap Florida numbers at three calls per rolling 24 hours, matched by area code and optionally zipcode or state.
What Preserve-Place-In-Line does for inbound callers
Preserve-Place-In-Line lets an inbound caller hang up and keep their spot, then get called back when they reach the front. Here is how it works.
The PHONE_NUMBER vs LEAD method for 24-hour limits
PHONE_NUMBER caps a specific number across every lead it touches; LEAD caps the record. The difference decides how many calls a person can really get.
How cross-server monitor shortcuts work on multi-server setups
On a multi-server VICIdial cluster, an admin can wire shortcut numbers so you can monitor agents on any server from one phone. Here's the idea.
When to blind monitor versus barge in
Blind monitor when you want to listen unnoticed, barge in when you need to talk. Here is a simple rule for picking the right VICIdial phone code.
How to set up Preserve-Place-In-Line on an In-Group
A short setup checklist for VICIdial's Preserve-Place-In-Line: the campaign flag, the in-group trigger, and the callback settings to review before you go live.
When you need the 24-Hour Call Count Limit
Use the rolling 24-hour cap whenever a rule limits calls per number per rolling day, like Florida's three-attempt rule, where the fixed Daily limit falls short.