VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to Use the cm_dnc.agi Call Menu Script
cm_dnc.agi lets a VICIdial Call Menu mark an inbound caller's number as DNC or NI without agent involvement, then routes the call onward.
How to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
VICIdial Blind Monitoring Explained
Blind monitoring lets a supervisor listen silently to an agent and customer call. Learn how it works, when to use it, and how it differs from barge-in.
How to Save, Listen to, or Re-record a VICIdial Prompt
After recording a VICIdial audio prompt by phone, you get three choices - press 1 to save, 2 to listen, or 3 to re-record. Here is what each does.
VICIdial Phone-Based Functions: The Complete Guide
A full tour of the things you can do from a phone wired into VICIdial: recording audio prompts, blind monitoring agents, roaming between sessions, and barging in.
How to Call the VICIdial API From Your App (PHP, Python, Node)
The VICIdial Non-Agent and Agent APIs are plain HTTP GET requests - here is how to call them correctly from PHP, Python, and Node.js with real examples.
How to Write a Custom AGI Script for VICIdial
AGI scripts let you run any external program during a live call to look up data, change routing, or set variables - here is how to write one from scratch for VICIdial.
How to Use the cm_areacode.agi Call Menu Script
cm_areacode.agi reads the caller's area code, resolves it to a US state, and routes the call to the matching DID so inbound calls reach the right regional team.
How to Use the cm_send_url.agi Call Menu Script
cm_send_url.agi fires a URL defined in a VICIdial Settings Container from inside a Call Menu, letting you push call data to an external system without an agent.
How to Record a VICIdial Audio Prompt by Phone
Step-by-step walkthrough for recording a new audio prompt in VICIdial by dialing extension 8168 from any phone connected to your server.
How to Blind-Monitor a VICIdial Agent by Session ID
Dial 0 plus the agent's session ID to silently listen to a live call, or use extension 8162 to roam between agents without hanging up.
How to Find a VICIdial Agent Session ID
The VICIdial Real-Time report lists every logged-in agent alongside their current session ID, which you need to blind-monitor or barge in to a live call.