VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to change agent callbacks to ANYONE callbacks in bulk
Converting USERONLY callbacks to ANYONE callbacks in VICIdial means any logged-in agent can handle them, not just the original agent who set them.
How to move all callbacks from one agent to another in bulk
The Callbacks Transferral page in VICIdial reassigns every scheduled callback belonging to one agent to a different agent or list in a single operation.
How to Bulk-Move Leads Between Lists in VICIdial
Move a batch of leads from one list to another with Basic Lead Management Tools - the source list must be inactive and under 100,000 leads.
How to Bulk-Copy a Range of Users in VICIdial
User Bulk Copy clones one source user's settings across a numbered range of new accounts in one pass - here is how it works and how to use it.
How to Bulk-Update Lead Status Across a List
Change the status on a batch of leads at once with Basic Lead Management Tools - the list must be inactive and under 100,000 leads.
What VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
How to Bulk-Delete Users in VICIdial Safely
User Bulk Delete removes many accounts at once, but it refuses to delete your own login and any user currently working as an agent - here is the safe way to use it.
What the Basic Lead Management Tools Page Does
Basic Lead Management Tools lets you move, status-update, or delete leads in bulk - as long as the list is inactive and under 100,000 leads.
How to Bulk-Delete Area-Code Caller IDs From a Campaign
AC-CID Bulk Delete removes area-code caller IDs from a campaign or CID group, with a Clear All CIDs option that wipes the whole list at once.
How to Set Bulk-Inserted Phones as Webphones
Use Set As Webphone and its companion fields on Bulk Phone Insert to load a browser-based phone for agents at login - no desk handsets required.
Why a List Must Be Inactive Before Bulk Lead Changes
VICIdial blocks bulk lead moves, deletes, and status updates on active lists. Here is why the inactive rule exists and how to work around it safely.
What the Bulk Phone Insert Page Does in VICIdial
The Bulk Phone Insert page creates phone extensions across your servers in one pass - here is every field it asks for and why there is no undo.