VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
When to use PURGE vs APPEND for an international DNC file
PURGE replaces a country's entire DNC table with the new file; APPEND adds distinct new numbers alongside existing records. This post covers when to choose each.
What 'Purge called records' does in Callbacks Bulk Move
Learn what the Purge called records checkbox removes from the callbacks table, why it matters for cleanup, and when to use it with caution.
How to bulk-move callbacks by campaign, list, or agent
A step-by-step guide to using VICIdial's Callbacks Bulk Move utility to move callbacks by campaign, list, user group, or agent to a new list with an optional new status.
How to export and download scheduled callbacks in VICIdial
The Callbacks Export page lets you view and download a list of scheduled callbacks filtered by campaign and date, giving you a snapshot before any destructive bulk move.
How to split one big list into smaller lists
Step-by-step guide to using VICIdial's List Split utility: pick a source list, set the target size, run the split, and verify the resulting sub-lists.
What the List Split utility does in VICIdial
List Split divides one large VICIdial list into multiple smaller lists of a size you choose, creating new list IDs while leaving the source list structure intact.
How to switch agent-only callbacks to everyone callbacks in bulk
VICIdial's Switch Callbacks tool converts USERONLY scheduled callbacks to ANYONE callbacks across a date range so any available agent can take them.
What 'Purge uncalled records' does in Callbacks Bulk Move
The 'Purge uncalled records' option removes still-pending callbacks from the table before a bulk move - learn what it targets and how it differs from purging called records.
How to change agent callbacks to ANYONE callbacks in bulk
Converting USERONLY callbacks to ANYONE callbacks in VICIdial means any logged-in agent can handle them, not just the original agent who set them.
How to query leads in bulk by entry date and modify date
The Advanced Lead Management Tools page lets you filter leads by entry date, modify date, vendor code, source ID, owner, or country code before acting on the matched set in bulk.
What the List Merge utility does in VICIdial
List Merge combines multiple VICIdial lists into a single destination list, consolidating lead records while leaving source list structure and history intact.
How to filter stale callbacks live and uncalled for over X days
The 'Live and uncalled for over X days' filter in Callbacks Bulk Move narrows your selection to pending callbacks past a chosen age - here is how it works and when to use it.