VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why a List Must Be Inactive Before Bulk Lead Changes
VICIdial blocks bulk lead moves, deletes, and status updates on active lists. Here is why the inactive rule exists and how to work around it safely.
What the Bulk Phone Insert Page Does in VICIdial
The Bulk Phone Insert page creates phone extensions across your servers in one pass - here is every field it asks for and why there is no undo.
What Create Alias Entries Does for Phone Login Load Balancing
Create Alias Entries ties the same extension across servers under one alias id so phone-login load balancing works in the agent interface - here is how it fits together.
How to Bulk-Copy DIDs From One DID's Settings in VICIdial
Use DID Bulk Copy to clone one configured DID's settings onto a pasted list of new inbound numbers in seconds, with a built-in duplicate check.
How to Filter Leads in Bulk by Vendor Lead Code and Source ID
Use VICIdial's Advanced Lead Management Tools to isolate one data batch by vendor lead code and source ID, then move, delete, or re-status it in bulk.
How to Bulk-Delete Users in VICIdial Safely
User Bulk Delete removes many accounts at once, but it refuses to delete your own login and any user currently working as an agent - here is the safe way to use it.
How to Bulk-Move Leads Between Lists in VICIdial
Move a batch of leads from one list to another with Basic Lead Management Tools - the source list must be inactive and under 100,000 leads.
How to Block Agents From Dialing Out With the agent-nodial Phone Context
Use the Phone Context field on Bulk Phone Insert to point agent phones at a non-existent dialplan context so they cannot place calls outside VICIdial.
How to Bulk-Add Caller IDs From a CSV List in VICIdial
The CSV method lets you paste NPA,CID,DESCRIPTION,ACTIVE rows to control every area-code caller ID field, including a STATE-type format for CID groups.
How to Bulk-Add Area-Code Caller IDs With STATE LOOKUP
STATE LOOKUP reads the first three digits of each caller ID, maps the NANP area code to a US state, and fills the description automatically.
When to Turn On Force PW Change for Bulk-Copied Users
Bulk-copied VICIdial users get a password equal to their user number - Force PW Change makes them set a real one on first login. Here is when to use it.
What VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.