VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Daily Reset Limit explained
The Daily Reset Limit caps how many times a list can reset per day, a safety valve against accidental over-dialing.
Reset Times: scheduling automatic list resets
The Reset Times field lets a list recall itself at fixed clock times every day so you never have to reset by hand.
Reset Lead-Called-Status: recalling a whole list
Resetting a list flips every lead back to a callable state so the dialer can work the same numbers again after a full pass.
List Statistics: reading a VICIdial list's health
The List Statistics on the modify page tell you what's left to dial. Here's how to read dispositions, dialable, and penetration.
List Expiration Date: auto-retiring a VICIdial list
The Expiration Date setting quietly stops a VICIdial list from dialing after a chosen day. Here's how it works and how to read the EXP flag.
Assigning a VICIdial list to a campaign
How to attach a list to a campaign in VICIdial, what changes when you move it, and why a list can only run on one campaign.
Active: turning a VICIdial list on and off
The Active setting is the master switch that decides whether a VICIdial list gets dialed at all. Here's how to use it.
How to modify a list in VICIdial
A tour of the Modify List screen — the settings you can change after a list is created, and the ones you can't.
How to add a new list in VICIdial
A walkthrough of adding a new list in VICIdial, including the list ID rules that trip up most first-timers.
Service level: percent of calls answered within X seconds
How VICIdial calculates the share of inbound calls answered within a chosen number of seconds on hold.
Sending a DID straight to voicemail
How to point a VICIdial DID at a voicemail box so calls go to recorded messages instead of agents.
DTMF logging in a call menu
How to record which keypad option a caller pressed in a VICIdial call menu and store it on the lead.