VICIfast

Help / Reseller program

Reseller program — what you get

Host VICIdial under your own brand and domain, on top of the VICIfast platform.

The reseller program lets you offer managed VICIdial hosting under your own brand and domain, with VICIfast doing the heavy lifting underneath (provisioning, TLS, backups, infra monitoring). Your customers see your logo, your support email, and your pricing — they never know we're behind it.

How the money flows

You operate at two-layer billing:

  • Customer wallet — your customers pay you at retail. You set the price.

  • Reseller wallet — you pay us at wholesale. Wholesale is retail × (1 − your tier's wholesale markdown), or a per-plan override if you set one.

Both wallets are debited atomically when a customer order finalizes — if your reseller wallet can't cover, the order is refused entirely (your customer is not charged either). Top up your reseller wallet via Stripe, PayPal, USDT, or admin credit.

What you bring

  • Your own domain (we verify via DNS TXT and mint a TLS cert via ACME DNS-01).

  • Your own Resend account (your customer emails ship from your sender; we don't relay through VICIfast Resend).

  • Your customer-facing payment rails — bring your own PayPal client credentials, USDT-TRC20 wallet addresses, or run manual settlements.

  • Your wholesale funding — you keep enough balance in your reseller wallet to cover provisioning + monthly renewals + your tier's retainer fee.

What VICIfast does

  • Operates the underlying infra — provisioning, snapshots, TLS, backups, on-call.

  • Bills you at the tier wholesale rate; you bill your customers at retail.

  • Provides the customer-portal surface under your brand (we read brand assets from BrandConfig at request time).

  • Escalates support tickets your team can't resolve back to ours.

Apply at contact. We approve in 24-48 hours after a short call.

Tags: overview, reseller

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