VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Limiting script access with the Admin User Group setting
The Admin User Group field on a VICIdial script restricts which admin users can view and modify it. The default --ALL-- grants access to every admin, but setting a specific group locks the script to that group only.
How to drop a lead's name into your VICIdial script
Using VICIdial's --A--first_name--B-- and --A--last_name--B-- tokens, you can make every script greet the contact by name automatically. Here is exactly how to add it and what to watch out for.
What IGNORENOSCROLL does on a VICIdial script tab
IGNORENOSCROLL is a special variable you add to a VICIdial script to force scroll bars on the script tab when an iframe is present. Without it, content below the panel height is unreachable.
What Washington's mini-TCPA means for your campaigns
Washington's HB-1497, effective June 2022, extends beyond sales calls to cover any organization soliciting for money, requires caller identification within 30 seconds, and mandates ending a call within 10 seconds when requested. Here is what VICIdial operators need to configure.
What the Active flag on a VICIdial script controls
The Active flag on a VICIdial script determines whether campaigns can select it. Toggling it to inactive hides the script from campaign dropdowns without deleting it.
Why Washington makes you end a call within 10 seconds on request
Washington state's HB-1497 includes a strict rule: if a called party signals they want to end the call, the solicitor must hang up within 10 seconds. Here is what that means for your dialer setup.
What Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
How to set the background color of a VICIdial script
The Script Color field controls the background color of the script panel in the VICIdial agent screen. You can use HTML-safe color names or pick one from the built-in color chooser.
What the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub — all from a single web admin utility.
What a VICIdial script is and what agents see on a call
A VICIdial script is a configurable text panel displayed on the agent screen during a call, automatically filled with live lead data. Learn how scripts work, what agents actually see, and why they matter for call consistency.
Why you can't rename a VICIdial Script ID after you create it
The VICIdial Script ID is permanent by design — it acts as a database key referenced by campaigns, groups, and logs. Changing it mid-stream would silently break those references, which is why you must delete and recreate to get a new ID.
What Maryland's mini-TCPA means for your campaigns
Maryland's HB-37, effective January 1, 2024, mirrors Florida's mini-TCPA with a 3-calls-in-24-hours cap and 8 am–8 pm calling window. Here is what VICIdial operators need to configure before dialing Maryland numbers.