VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why you can't rename a VICIdial Script ID after you create it
The VICIdial Script ID is permanent by design - it acts as a database key referenced by campaigns, groups, and logs. Changing it mid-stream would silently break those references, which is why you must delete and recreate to get a new ID.
What ACTIVE, INACTIVE, and EXPIRED holiday status mean
VICIdial gives each Call Time Holiday one of three statuses - ACTIVE, INACTIVE, or EXPIRED - and only one of them actually triggers After Hours routing on the holiday date. Understanding the difference prevents costly misconfigurations.
What Oregon's 2026 mini-TCPA means for your campaigns
Oregon's House Bill 3865 took effect January 1, 2026, restricting automated sales calls and SMS texts to Oregon numbers, with a 3-call-per-24-hour cap and an 8 am–8 pm calling window. This is what VICIdial operators need to know.
Who is affected by GDPR, even outside the EU
GDPR applies to any organization that collects or processes personal data of EU residents, regardless of where the organization is based. Call centers outside Europe are not automatically exempt.
What IGNORENOSCROLL does on a VICIdial script tab
IGNORENOSCROLL is a special variable you add to a VICIdial script to force scroll bars on the script tab when an iframe is present. Without it, content below the panel height is unreachable.
How to add a new VICIdial script
Adding a VICIdial script requires setting a Script ID and Script Name before the form will save. This guide walks through every field in the Add Script screen so your first script saves correctly.
How to preview a VICIdial script before agents see it
VICIdial's Preview Script link lets you see exactly how a script looks in the agent screen, with all --A--field--B-- tokens replaced by sample data. Here is how to use it.
What the Script Name field does in a VICIdial script
The Script Name field gives each VICIdial script a short human-readable label, separate from its permanent ID. Learn what it accepts and why getting it right matters.
What the Active flag on a VICIdial script controls
The Active flag on a VICIdial script determines whether campaigns can select it. Toggling it to inactive hides the script from campaign dropdowns without deleting it.
What Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
Configuring the VICIdial agent screen: scripts, labels, colors, and dispositions explained
A complete guide to shaping what your agents see on a live call in VICIdial: how scripts work, the fields that define them, lead variables, colors, iframes, and how scripts attach to campaigns, lists, and in-groups.
VICIdial script variables explained: how --A--field--B-- fills in lead data
VICIdial's --A--field--B-- syntax auto-populates lead and call data directly into a script's text when an agent opens a call. This post explains how the syntax works, which field names are available, and common mistakes to avoid.