VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the DNC Flag on a VICIdial Status Actually Does
The DNC flag on a status marks a lead do-not-call, counts it in DNC totals, and can push it onto your DNC lists depending on campaign settings.
What is a VICIdial agent soundboard?
A VICIdial agent soundboard gives agents clickable buttons to play recorded audio to the customer, from short disclaimers to a full conversation.
What the Sale flag on a status does to your reports
The Sale flag on a VICIdial status decides whether that disposition counts toward total sales in your reports. Here is how it works.
VICIdial soundboard levels explained
What primary and secondary levels mean on a VICIdial soundboard and how the Add field places audio on level 1 or under it on level 2.
The VICIdial Language Code field explained
The Language Code field maps a VICIdial Language to a browser code like en-us and can display a country flag next to it.
VICIdial alternate row background colors explained
What VICIdial alternate row background colors are for, their green defaults, and how they differentiate sections from the standard rows.
How "Hide Label in Call Logs" works in VICIdial
Hiding a field on the agent screen does not hide it in the agent call logs unless you set Hide Label in Call Logs to Y.
The VICIdial soundboard Audio Store requirement
Why every VICIdial soundboard button needs its Audio Filename present in the Audio Store, and how the filename field works.
How to hide a field on the VICIdial agent screen
Set a field label to ---HIDE--- on a VICIdial screen label template to remove both the label and the field from the agent screen.
What are VICIdial languages?
VICIdial languages let you swap the wording on admin and agent web screens, from full translations to small phrasing tweaks.
Human vs system statuses in VICIdial
What the human_answered flag really means, how it differs from the broader idea of system statuses, and why it drives your drop rate.
How to export VICIdial translations
Export VICIdial language phrases to hand off to a translator or back up your work, using the three Export Action modes.