VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
Why a List Must Be Inactive Before Bulk Lead Changes
VICIdial blocks bulk lead moves, deletes, and status updates on active lists. Here is why the inactive rule exists and how to work around it safely.
How to Bulk-Move Leads Between Lists in VICIdial
Move a batch of leads from one list to another with Basic Lead Management Tools - the source list must be inactive and under 100,000 leads.
A supervisor's live-listen workflow over the phone
A repeatable phone workflow for supervisors: pull session IDs, silently sweep agents through 8162, and barge only when a call needs you.
How to jump between agents without hanging up
Using the 8162 roaming-monitor line you can move from one VICIdial agent to the next by pressing a single digit, with no redial in between.
The VICIdial monitor and barge dial codes, explained
Every VICIdial monitor and barge phone code in one place: silent listen, roaming monitor, barge-in, and the roaming barge variant. Copy and keep.
What VICIdial Call Count Limits do
VICIdial has three kinds of Call Count Limit that cap how often a lead or phone number gets dialed. Here is what each one does and when to reach for it.
How to whisper-coach an agent without the customer hearing
True whisper-coaching, where only your agent hears you, is a web monitoring feature, not a phone dial-code. Here is the honest workflow for both.
What the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
What the Daily Call Limit Manual setting does
The Daily Call Limit Manual setting decides whether manual dials count toward, or are blocked by, your daily call cap. Here is how each option behaves.
How to set a per-state 24-hour limit for Florida calls
Build a CALL_LIMITS_OVERRIDE container to cap Florida numbers at three calls per rolling 24 hours, matched by area code and optionally zipcode or state.
What the Lifetime Lead Call Count Limit does
The Lifetime Lead Call Count Limit caps how many times one lead can ever be dialed in a campaign. Here is how it works and why it is always on.