VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Adding a server in VICIdial Admin
How to add a new server record in VICIdial Admin: the five required fields, the rules for the server ID, and what happens after you submit the form.
Single-server vs clustered VICIdial: when one box is enough
When a single VICIdial box handles your call volume, what a cluster of dialers adds, and the real tradeoffs in cost and complexity before you split things up.
Sending a Test Call With a Custom Caller ID in VICIdial
The Send a Call With Custom CID page fires a single outbound call from a chosen server using any caller ID you set, as long as your carrier allows it.
First login to VICIdial Admin after install
Your first login to VICIdial Admin: signing in as 6666/1234, the Welcome and Initial Setup screens, setting your defaults, and enabling every admin page on user 6666.
What the Speech Voice Lab Page Does in VICIdial
The Speech Voice Lab lets a native speaker broadcast their voice to every agent in a chosen campaign, so language-school students hear and repeat while teachers record or monitor.
The VICIdial post-install checklist
A practical did-it-actually-work checklist for a fresh VICIdial box: confirm Asterisk and keepalive are running, fix the clock, add a carrier, create a phone, load a list, place a test call.
Installing VICIdial from Scratch on Ubuntu
Prerequisites, pulling the source, compiling Asterisk, running the install script, and the Ubuntu-specific gotchas that trip up a from-scratch VICIdial build.
Controlling Which Agents See a Custom Report in VICIdial
The Custom Reports Admin page adds your own links to the Reports page, and its User Group field decides exactly which agents and users can see each one.
Which ports to open for VICIdial
A plain-English firewall guide for VICIdial: the SIP and IAX signaling ports, the RTP media range, the web admin and agent ports, and why you almost never expose MySQL.
What the NANPA Batch Updater Does in VICIdial
A plain-English tour of VICIdial's NANPA batch updater: a manual cellphone scrub for inactive lists, the running-scrubs log, the inactive-lists picker, and scheduling.
Server conf file templates explained
How VICIdial conf file templates let you reuse one block of parameters across many phones and carriers, the Template ID rules, and the fields you must never put in one.
Installing VICIdial from Scratch on Debian
How a from-scratch Debian build differs from Ubuntu: package names, defaults, and the same compile-Asterisk-then-install flow, with the Debian-specific snags called out.