VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
VICIdial soundboard button types explained
The four Type values for a VICIdial soundboard entry, what each one does on the agent screen, and how head2r spans columns.
How to make a VICIdial agent field read-only
Set a field label to ---READONLY--- on a VICIdial screen label template so agents can see the field but cannot edit it.
Setting the VICIdial frame background color
How to set the VICIdial frame background hex color, why it must stay light for black text, and the D9E6FE default to start from.
How to add audio buttons to a VICIdial soundboard
Audio buttons are the heart of a VICIdial soundboard. Here is how to add each one with its filename, name, rank, type, and level.
What the human_answered flag does on a VICIdial status
The human_answered flag on a VICIdial status feeds your drop percentage math. Here is exactly what setting it to Y changes.
VICIdial soundboard Rank and Horz explained
How the Rank and Horz fields set the vertical and horizontal order of buttons on a VICIdial agent soundboard.
How to write a rebuttal script your agents will actually read
Build short, scannable objection-handling rebuttals into your VICIdial Script Text so agents have a ready answer mid-call.
Setting the VICIdial menu background color
How to set the VICIdial menu background hex color so the sidebar reads cleanly with its white text, plus the right default to start from.
Admin vs agent vs chat screen colors in VICIdial
How VICIdial's three screen color pulldowns differ, when to theme each, and why the agent screen has one logo-related quirk.
How to make a VICIdial agent field required
Force agents to fill a lead field on every call before they can hang up, using the REQUIRED option on a VICIdial screen label.
What are VICIdial languages?
VICIdial languages let you swap the wording on admin and agent web screens, from full translations to small phrasing tweaks.
How to reword phrases on the VICIdial agent screen
Use a VICIdial Language to reword just the agent screen phrases your team finds confusing, without touching the rest of the interface.