VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
First login to VICIdial Admin after install
Your first login to VICIdial Admin: signing in as 6666/1234, the Welcome and Initial Setup screens, setting your defaults, and enabling every admin page on user 6666.
Installing VICIdial from Scratch on Debian
How a from-scratch Debian build differs from Ubuntu: package names, defaults, and the same compile-Asterisk-then-install flow, with the Debian-specific snags called out.
Using the NANPA Exclusion Field and Value in VICIdial
The Exclusion Field and Exclusion Value pair tells a NANPA scrub which already-classified leads to skip, so you can re-scrub a list without re-checking records you trust.
Server conf file templates explained
How VICIdial conf file templates let you reuse one block of parameters across many phones and carriers, the Template ID rules, and the fields you must never put in one.
Installing VICIdial: The Complete Guide
What installing VICIdial actually involves end to end: the software stack, install routes, hardware, registering the server in Admin, conf files, and going live.
Single-server vs clustered VICIdial: when one box is enough
When a single VICIdial box handles your call volume, what a cluster of dialers adds, and the real tradeoffs in cost and complexity before you split things up.
Operating System and Hardware Requirements for VICIdial
Which operating systems VICIdial supports, how to size CPU, RAM, and disk for your agent count, and why a dedicated box matters for a dialer.
Using the Webphone Only Page in VICIdial
The Webphone Only page lets anyone with agent-interface access log in and use the built-in webphone on its own, without loading the full agent screen.
What the Speech Voice Lab Page Does in VICIdial
The Speech Voice Lab lets a native speaker broadcast their voice to every agent in a chosen campaign, so language-school students hear and repeat while teachers record or monitor.
How NANPA List Conversions Route Scrubbed Leads
The NANPA scrub can move scrubbed leads into separate lists. Drop a list ID into the Cellphone, Landline, or Invalid field and matching records get relocated automatically.
Modifying server settings in VICIdial Admin
The settings that matter most on the Modify Server page: max trunks, calls per second, active toggles, conf-file generation, and performance logging.
What Installing VICIdial Actually Involves
A plain tour of the moving parts a fresh VICIdial install needs: the telephony engine, the web app, the database, the keepalive crontab, and a carrier to dial out.