The standard VICIdial lead fields explained

Every Lead in VICIdial is a row of standard fields. Whether you add one by hand or load thousands from a file, they all land in the same default lead structure. Knowing what each field does makes loading, searching, and editing much less mysterious.

The contact fields

These hold the person you are calling. First and last name, title, address lines, city, state, postal code, and country. The phone number is the field the dialer actually rings, and there is room for an alternate phone number too, which the Auto Alt feature can dial when the main line stalls. Email and gender round out the basics.

The fields that control dialing

A handful of fields decide whether and how a record gets called. The most important is the Status (lead status), which the campaign compares against its dialable statuses to decide if the lead enters the Hopper. The called-since-last-reset flag tracks whether the record has been dialed this cycle. The list ID ties the lead to its list, and through that to a Campaign. The state and postal code also drive call-time and compliance rules.

flowchart TD
  A[Lead fields] --> B[Phone + alt phone]
  A --> C[Status]
  A --> D[List ID]
  C --> E{Dialable?}
  D --> E
  E -- Yes --> F[Into the hopper]
  E -- No --> G[Skipped this cycle]

The tracking and ownership fields

Two fields help you trace where a lead came from and who controls it. The Vendor lead code is a free-form code you set at load time, often a vendor name or batch ID, and it is searchable, so you can pull every record from one source. The owner field assigns a lead to a specific user, which is what list statistics use to count how many leads each user holds.

There is also a rank field used for ordering, and counters that track how many times the record has been called. When you need more than the defaults, list custom fields let you bolt on extra columns, but the standard set above covers most calling needs. The owner field deserves a second mention, because it is what powers the ANYONE-versus-USERONLY behavior on callbacks: a record owned by a specific user can be reserved for that agent, while an unowned record is fair game for anyone.

A few of these fields also feed the list statistics you see on the list-modify screen. The status drives the breakdown of called-versus-not-called records, the time-zone fields drive the by-timezone tally, and the owner field drives the per-user lead counts. So the values you set at load time are not just dialing inputs; they become the numbers you report on later. Clean, consistent fields going in mean trustworthy statistics coming out.

• Contact: name, address, phone, alternate phone, email.
• Dialing: status, list ID, state, called-since-reset flag.
• Tracking: vendor lead code, owner, rank, call counters.

These fields are the vocabulary behind everything else in lead management. To see how they flow through lists and campaigns, read the lists and leads guide, and what a VICIdial list is explains where these records actually live.

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