VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The BYOI install checklist
Before a managed host can install VICIdial on your own cloud server, a handful of prerequisites need to be in place - this checklist walks through each one in order.
Bring-your-own-infrastructure (BYOI) VICIdial explained
BYOI lets you supply your own cloud server while a managed host installs and operates VICIdial on it, giving you control over the hardware without taking on the full installation burden.
How to run VICIdial on DigitalOcean
DigitalOcean Droplets are a straightforward way to host VICIdial, but their firewall model, floating IPs, and thin default disk require a few deliberate choices before your dialer is production-ready.
Scaling a cloud VICIdial box up for more agents
Vertical scaling on a cloud VICIdial box means resizing the VM to more vCPU and RAM, and understanding where VICIdial actually hits its limits before you resize.
Why your VICIdial cloud box needs a public IP
A cloud VICIdial server without a routable public IP will fail to exchange SIP and RTP traffic with carriers, leaving agents with no audio.
Pointing a subdomain at your cloud VICIdial box
Setting up a subdomain for your cloud VICIdial box is a straightforward DNS task, and getting it right unlocks a clean HTTPS agent URL and valid TLS certificates.
How to run VICIdial on OVH
OVH gives you bare-metal-class dedicated servers and affordable VPS options for VICIdial, but the network and firewall defaults need careful tuning before your first call lands cleanly.
Keeping carrier latency low from the cloud
Cloud region placement has a direct effect on RTP path length and call quality - here is how to reduce carrier latency for your VICIdial box.
Opening the RTP port range on a cloud firewall
Cloud firewalls block inbound UDP by default, and a closed RTP port range is the most common reason VICIdial calls connect but carry no audio.
Keeping your leads and recordings on your own box
When you run VICIdial on a single-tenant server you own or supply, your lead data and call recordings stay on that machine - this post explains what that means in practice and how to protect it.
Fixing NAT one-way audio in the cloud
One-way audio on a cloud VICIdial server almost always means Asterisk is advertising its private IP in SDP instead of the routable public address.
Free TLS certificates for a cloud VICIdial box
Let's Encrypt provides free, auto-renewing TLS certificates that secure the VICIdial agent and admin web interfaces over HTTPS on any cloud server.