VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to run VICIdial on Azure
Microsoft Azure can host a VICIdial server, but the platform's NSG model, default outbound NAT, and storage options require more configuration steps than simpler cloud providers.
How to run VICIdial on DigitalOcean
DigitalOcean Droplets are a straightforward way to host VICIdial, but their firewall model, floating IPs, and thin default disk require a few deliberate choices before your dialer is production-ready.
How to run VICIdial on Linode/Akamai
Linode, now part of Akamai, offers solid dedicated-CPU instances and competitive pricing that suit a VICIdial deployment well, once you configure the firewall and Asterisk IP settings correctly.
Why your VICIdial cloud box needs a public IP
A cloud VICIdial server without a routable public IP will fail to exchange SIP and RTP traffic with carriers, leaving agents with no audio.
Snapshots and backups for a cloud VICIdial box
Cloud snapshots give you a fast path back to a known-good state, but they are not a substitute for off-box backup copies of your recordings and configuration.
How to run VICIdial on OVH
OVH gives you bare-metal-class dedicated servers and affordable VPS options for VICIdial, but the network and firewall defaults need careful tuning before your first call lands cleanly.
Free TLS certificates for a cloud VICIdial box
Let's Encrypt provides free, auto-renewing TLS certificates that secure the VICIdial agent and admin web interfaces over HTTPS on any cloud server.
Keeping carrier latency low from the cloud
Cloud region placement has a direct effect on RTP path length and call quality - here is how to reduce carrier latency for your VICIdial box.
Cloud vs on-premise VICIdial
Choosing between a cloud VPS and an on-premise server for VICIdial comes down to who controls the hardware, who handles the ops work, and where your calls actually travel.
Cloud security groups for a VICIdial server
Cloud security groups default to blocking everything - this guide lists every port VICIdial and Asterisk need open and explains why each one matters.
Pointing a subdomain at your cloud VICIdial box
Setting up a subdomain for your cloud VICIdial box is a straightforward DNS task, and getting it right unlocks a clean HTTPS agent URL and valid TLS certificates.
Installing VICIdial on a VPS
A VPS is a fine home for VICIdial if you get three things right: a real public IP, an open RTP range, and NAT handled. Here's how each one bites.