VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Managed cloud VICIdial vs a DIY cloud install
Choosing between a managed VICIdial host and a self-installed cloud setup comes down to how much engineering time you want to trade for platform fees. Here is how the two paths compare.
Closing the reporting gap after leaving a hosted platform
The metrics you lose when you move away from a managed dialer dashboard and how to rebuild them in VICIdial using real-time reports, agent stats, CSV exports, and optional QueueMetrics.
How to migrate from Aircall to VICIdial
Aircall is a lightweight cloud phone system that works well for small sales teams. When outbound volume grows and you need a real predictive dialer, VICIdial is the natural next step. Here is how to move your data.
Retraining agents when you move to VICIdial
Moving agents to VICIdial is as much a people problem as a technical one. This post covers the agent screen differences, disposition and pause code changes, and a practical short training plan.
How to migrate from Twilio Flex to VICIdial
Twilio Flex's consumption billing can spike unpredictably as your team scales. This guide covers exporting your Flex data, mapping it to VICIdial, and cutting over to a fixed-cost managed dialer.
Mapping your old dispositions to VICIdial statuses
How to build a disposition-to-status mapping table, which VICIdial statuses are reserved and cannot be renamed, and how to keep reporting comparable across the migration.
How to migrate from GoAutoDial to VICIdial
GoAutoDial and VICIdial share the same core Asterisk engine and a nearly identical database schema, making this migration mostly a config and data lift. Here is how to do it cleanly.
Rebuilding your call scripts in VICIdial
How to re-create your agent call scripts in VICIdial, use variable substitution from lead fields, attach scripts to campaigns and ingroups, and test them on a live agent screen.
How to migrate from Talkdesk to VICIdial
Leaving a hosted SaaS like Talkdesk for VICIdial means exporting your leads, dispositions, and recordings, then mapping them into your new dialer. Here is how to do it without losing data.
Running your old dialer and VICIdial in parallel during migration
How to split traffic between your existing dialer and VICIdial during migration, avoid double-dialing leads, measure side-by-side performance, and safely ramp VICIdial up.
Pointing a subdomain at your cloud VICIdial box
Setting up a subdomain for your cloud VICIdial box is a straightforward DNS task, and getting it right unlocks a clean HTTPS agent URL and valid TLS certificates.
Keeping carrier latency low from the cloud
Cloud region placement has a direct effect on RTP path length and call quality - here is how to reduce carrier latency for your VICIdial box.