What is the VICIdial login URL?
VICIdial's admin login is at /vicidial/admin.php and its agent login is at /agc/vicidial.php, both on your VICIdial server's web address.
| Who signs in | Page | What they enter |
|---|---|---|
| Managers and admins | /vicidial/admin.php | A VICIdial user with a high enough user level; admin users are usually level 8 or 9 |
| Agents | /agc/vicidial.php | Phone login and phone password, then user login, user password and a campaign |
The admin page asks for your username and password in a browser pop-up instead of a form on the page. That is normal: VICIdial uses the web server's own sign-in for its admin pages.
On VICIfast, managed VICIdial hosting, each server gets a branded HTTPS address, on your own domain if you want one. The server page in the dashboard shows the exact admin address, the username and the password, so nobody has to guess the path.
How does the VICIdial agent login work?
A VICIdial agent logs in in two steps: first the phone, then the person.
- Open
/agc/vicidial.phpon the server's address. - Enter the phone login and phone password. This tells VICIdial which phone, an extension on the server, should carry the agent's calls.
- Enter the user login and user password, and choose a campaign from the list.
- VICIdial calls the agent's phone and connects it to the agent's session. From then on, calls arrive on that line until the agent logs out.
If the campaign list is empty, either no campaign is active or the user's user group is not allowed on any active campaign. Fix it in the admin under the campaign or the user group, not on the agent's computer.
Phone login vs user login: what is the difference?
The phone login identifies a phone and the user login identifies a person. VICIdial keeps them apart so that one desk phone can serve a morning agent and an evening agent, while permissions, campaigns and reports follow the user, not the phone.
With a phone in the browser, the phone part loads inside the agent screen and there is no desk phone or softphone to set up. On VICIfast, the Setup Wizard creates agent logins that each come with a browser phone, and the branded webphone carries your name. The server page can also download or email a file with every agent's logins, so you hand out credentials from one place instead of a spreadsheet.
What is the VICIdial default password?
A fresh VICIdial install comes with a default admin user and default passwords that are widely published, which is why the first job on any new server is changing them. We do not repeat them here.
Change the admin password, every phone password and the database password before the server can be reached from the internet. Anyone who signs in to the admin with full rights controls the dialer, including the dial plan the server runs.
On VICIfast, default passwords are removed before a new server goes live (see security). The account owner, and admins the owner allows, can reveal the VICIdial admin password on the server page and change it with one button; the owner gets an email when it changes. Team members get their own VICIdial login instead of sharing the admin one.
Why does VICIdial say "Login incorrect"?
"Login incorrect" means VICIdial did not accept the phone or user credentials on the step you just submitted, so first check which step failed.
- Wrong step. Phone credentials typed into the user fields, or the other way round, is the most common cause.
- Inactive record. The user or the phone is set to inactive in the admin.
- Typing errors. Retype the password rather than trusting a saved one, especially after a password reset.
What does "Sorry, there are no available sessions" mean?
"Sorry, there are no available sessions" means VICIdial could not find a free agent session on the server the agent's phone belongs to. The usual cause is a phone whose server IP does not match the server, often after the server's IP address changed or the data was moved from another box. Check the phone's server IP in the admin; if the server itself changed address, VICIdial's server-IP update has to run. On a VICIfast server, send us the error and we will look.
Why can't agents reach the login page at all?
If the page never loads, a firewall is usually blocking the agent's address. On VICIfast every server starts closed: the agent screen and admin pages answer only addresses you allow. An agent whose home address changed opens your firewall portal link, signs in with their normal VICIdial login, and is allowed back in within seconds for 24 hours, 48 hours, 72 hours or 7 days, as you choose. Agents on the VICIdial mobile app never see the portal; signing in to the app lets them in.
Where VICIfast is not the right fit
Most of this page applies to any VICIdial server. If yours is run by another host, that host holds the admin password and the firewall, and we cannot reset a login on a server we do not manage.
Where to start
On VICIfast, open your server in the dashboard and choose Access VICIdial Server for the admin address, the password and the logins file. Not on VICIfast yet? Start the 7-day free trial: the server is ready in under 40 seconds, and the Setup Wizard creates a campaign and your team's logins in about five minutes. The help center has step-by-step guides for agents and managers.